Head of Voice of Customer Programs & Insights
Bloomingdale's
Bloomingdale's Inc. is seeking a Manager, Voice of Customer Programs, to drive customer feedback initiatives that inform business strategies. You will manage various feedback programs, work closely with internal teams, and ensure effective delivery of actionable insights. The successful candidate will bring 6-8 years of experience in customer research, alongside strong project management and communication skills, to help enhance the customer experience. #J-18808-Ljbffr
- ...strategy, and outcomes. 1,000+ customers across 50+ countries trust... ...We're looking for a Head of GTM Content & Programs to join our marketing team... ...positioning, persona insights and competitive context.... ...brand authority: uphold the voice, quality, and standards that...CustomerWork at office
$239.4k - $335k
...OpenAI is looking for a Director of Certifications to lead their certification initiative, a strategic program that integrates across Product, Customer Education, and Partnerships. The candidate will define the architecture and model of the certification program, ensuring...Customer$275k - $315k
...for every step in its customer’s routine. Harry’s is also... ...all those analytics/insights together to bring lessons... ...to serve as VP, Head of Global DTC , overseeing... ...with our customer. Be the Voice of Digital at the Table... ...benefits and our equity program. The base salary hiring...CustomerWork at officeLocal areaFlexible hours- ...the emerging trillion-dollar Voice AI economy, providing real-time... ...audio into queryable insights for all functional teams. Strategic... ...company match Tax Savings Programs Continuous learning Learning... ...the right thing. We put our customers first, grow together and move...CustomerHome officeFlexible hours
$120k - $140k
...Head Of Social New York City About Us At Blank Street... ...motivated by the millions of customers we serve across cities, and know... ...with the business. Own insights and reporting in partnership... ...access to our coveted Regulars program – yes, that means free coffee...CustomerTemporary work- ...Global Head Of Cross-Sell Waystone is a leading asset-servicing... ...a global client expansion program focused on increasing revenue... ...place to support repeatable, insight-led selling globally. Essential... ...opportunities. Develop and refine Ideal Customer Profiles (ICPs) for priority...Customer
- ...transforming product quality and customer satisfaction in manufacturing.... ...the Role: We are seeking a Head of Industrials to lead Axion’s... ...deployments that translate AI insights into measurable product quality... ...how we build — everyone has a voice, and ideas win on merit. Leave...CustomerLocal areaFlexible hoursNight shiftWeekend work
$154.4k - $193k
...Head of Repair Experience - US, Canada & Mexico Summary Salary... ...retail partners. You’ll drive customer experience innovation, operational... ...to execute Service in Retail programs, achieving 70% of customers... ...solutions based on customer insights. Deliver measurable...CustomerTemporary workWork at officeFlexible hours$171k - $214k
# Head of Social## •### @FanDuelPosted on 4/28/2026•Full-time##... ...social engagement to the full customer journey.This is an... ...Establish a clear, distinctive voice that earns attention in sports... ...moments, tentpoles, and original programming* Drive customers to advocacy...CustomerFull time$160k - $220k
...long-term enterprise value. As Head of Retention, you will own the full post-purchase customer journey — from first order through... ...subscription save, and loyalty programs Lead ongoing A/B testing across... ...quantitative and qualitative insights You’ll Love This Role If You’re...CustomerLocal area- ...future of cloud security! As the Head of Remediation Research, you... ..., automation builder, and customer-focused leader, you blend strategic... ...stream of remediation insights, patterns, and improvement opportunities... ...and career development programs Tamnoon is proud to be an...CustomerRemote workFlexible hours
$150k - $180k
...software platform provides proprietary insights that helps high-growth companies find the... ...have built an AI-powered platform that customers describe as an event marketer’s dream. Vendelux... ...marketers while personally driving key programs and experimentation. The ideal candidate...CustomerFull time$266.25k - $384.58k
...Job title: Head, US Trade and Channel Location: Remote, US About... ...access, product performance, customer partnerships, and financial... ...across the portfolio. Connect insights across customers, channels, products... ...journey solutions, adherence programs, and channel support models...CustomerRemote work$171k - $214k
...FanDuel is looking for a Head of Social Media to lead our social... ...engagement to the full customer journey. This is an opportunity... ...Establish a clear, distinctive voice that earns attention in... ...moments, tentpoles, and original programming Drive customers to advocacy...CustomerTemporary workLocal areaWorldwide- Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead customer feedback initiatives and deliver actionable insights. This role involves managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, while overseeing third-party platforms...Customer
- ...defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to lead and... ...technical enablement. Serve as the voice of implementation internally,... ...customer and implementation insights. Prior ownership of onboarding...CustomerContract workWork experience placementRemote work
- ...and sports betting group is seeking Head of VIP to lead its high‑performing VIP... ...lasting impact by shaping a data‑driven, customer‑centric VIP program at scale. What You’ll Do Lead,... ...Stay ahead of market trends, player insights, and competitive dynamics to drive continuous...CustomerRemote work
$90k - $95k
...Head Of Hospitality Job Category: Hospitality Requisition Number... ...the move-in and first 30-day programs, including personal welcome... .... Culinary Operations Insight Collaborate with Culinary... ...practices, and sales-focused customer interactions. Conduct...CustomerFull timeSeasonal workLocal areaImmediate start- ...re a Merchant of Record for our customers. That means we take away 100%... ...The Role We’re looking for a Head of Content to lead Paddle’s editorial... ...standards and tone‑of‑voice guidelines. Track performance and outcomes, using insights to improve effectiveness over time...CustomerFreelanceRemote work
- ...full-time remote role for a Head of Content. Your mission will... ...talent roster, extract their insights, and put pen to paper to build... ...the goal of generating net new customers for the business. This role... ...through organic social and email programs If you have them... great. If...CustomerFull timeFreelanceRemote workFlexible hours
$200k - $250k
...innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying... ...such as processing, fraud detection, customer interactions, and compliance. Provide hands... ...frameworks (LangGraph, CrewAI), multimodal AI (voice, text to speech, speech to text, OCR)....Customer- ...harnesses InMobi’s global scale, insights, and targeting capabilities... .... To learn more, visit Role Head of Trading - West Performance... ...marketing trends by region Customer Centricity: Obsess over customer... ...InMobi Live Your Potential program. InMobi is proud to be an...CustomerWorldwide
$275k - $325k
...oversight) Reports to: Global Head of Claims Direct Reports: 10+... ...portfolios, including MGA/program, runoff, and active claims relationships... ..., General Business, and Customer Service Industries Insurance,... ...in a new way. Experts add insights directly into each article,...CustomerFull timeRemote work$170k
...Barclays Services LLC seeks VP - Head of Valuations in New York, NY... ...across Barclay’s US bank customer segments. Serve as a key contributor... ...Barclays Employee Referral Program. Purpose of the role To... ...through extracting actionable insights from large datasets, performing...CustomerHourly payTemporary workRemote work- Head of Artificial Intelligence and Insights, AD Job Level: Managing Director Location: New York, NY, US, 10172 Employment Type: Full Time Requisition... ...through mentorship, training, and career development programs. Governance & Ethics Establish frameworks for responsible...Full timeWork at officeLocal areaWork from homeWorldwide
$195k - $315k
...quality coverage to millions of customers and being there when they... ...Chicago, IL office. Reports To Head of Associate Experience Role... ...units. Champion the use of data, insights, and technology to improve... ...: Personalized development programs, mentorship, and certification...CustomerHourly payWork experience placementWork at officeLocal area3 days per week- ...experience. You will be at the head of this emerging business line, owning growth, customer outcomes, operational excellence... ...and counseling services, insights, and homework loops into the Paired... ...educational content, training programs, or coaching curricula Operational...CustomerRemote work
$116.4k - $174k
...sent from @ Rippling.com addresses. About the role The Program Manager, Voice of Customer role at Rippling provides a unique opportunity to help drive... ...you will do Develop and manage Rippling’s Customer Insights and Feature requests process for CX, ensuring customer needs...CustomerWork at office3 days per week$144k - $165k
...yours? Position Overview The Head of Order to Cash (OTC) is... ...cash application across all customer channels. This role has primary... ...monthly performance updates and insights while continuously optimizing... ...parental leave Wellness programs and product discounts Please...CustomerFull time$180k - $215k
...a leading provider of insights, data and analytics. It... ...Senior Director – Segment Head / Team Lead, Americas... ...Outcomes,” “Know Your Customer,” “Be Data Driven”). Serve as an internal voice of the segment—sharing... ...development and mentorship programs designed to ensure that...CustomerContract workTemporary workWork at officeImmediate start2 days per week3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Voice of Customer Programs & Insights. Be the first to apply!
- customer retention New York, NY
- customer liaison New York, NY
- customer marketing New York, NY
- customer insights analyst New York, NY
- customer satisfaction New York, NY
- work from home customer New York, NY
- customer project program manager New York, NY
- customer engineer New York, NY
- head customer relations
- customer engineer ii

