Head of Voice of Customer Programs & Insights
Bloomingdale's
Bloomingdale's Inc. is seeking a Manager, Voice of Customer Programs, to drive customer feedback initiatives that inform business strategies. You will manage various feedback programs, work closely with internal teams, and ensure effective delivery of actionable insights. The successful candidate will bring 6-8 years of experience in customer research, alongside strong project management and communication skills, to help enhance the customer experience. #J-18808-Ljbffr
- ...brobstongroup.com - Jobboard is seeking a Manager for Voice Of Customer Programs to enhance customer experience through actionable insights. This role involves deploying customer feedback initiatives and working closely with merchandising, marketing, and operations. The...Customer
- ...two levels. Job Description North America Programs & Delegated Authority has been tasked... ...scaling from ~$200M to $1B in GWP by 2030. The Head of Delegated Authority Management is a... ...meaningful impact for our business, our customers, and the communities we serve. We value...CustomerWork at officeLocal area2 days per week
$180k - $215k
Senior Director - Segment Head / Team Lead, Americas... ...a leading provider of insights, data and analytics focused... ...Outcomes,” “Know Your Customer,” “Be Data Driven”). Serve as an internal voice of the segment—sharing... ...and mentorship programs designed to ensure that...CustomerContract workTemporary workWork at officeImmediate start2 days per week3 days per week$170k
...Barclays Services LLC seeks VP - Head of Valuations in New York, NY... ...across Barclay’s US bank customer segments. Serve as a key contributor... ...Barclays Employee Referral Program. Purpose of the role To... ...extracting actionable insights from large datasets, performing...CustomerHourly payTemporary workRemote work- Justworks is seeking a VoC Program Lead in New York City to drive customer insights and improve experiences. This role involves architecting feedback processes... ...at Justworks for a unique opportunity to shape the voice of the customer within our teams. #J-18808-Ljbffr...Customer
- ...Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead customer feedback initiatives and deliver actionable insights. This role involves managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, while overseeing third-party platforms...Customer
$150k - $200k
...inside existing enterprise systems. We are backed by Insight Partners and supported by the Google, NVIDIA, and Microsoft... ...eventually scale a dedicated team around. Industry Voice: Act as the bridge between our customers and our product team. You’ll ensure our AI is built...CustomerWork at officeShift work- ...candidate will possess 6+ years of experience, a Bachelor’s degree, and the ability to manage high-impact editorial features that deepen customer engagement. Benefits include comprehensive medical plans and an employee discount, reflecting Saks' commitment to its team. #J-18...Customer
- ...forefront of transforming product quality and customer satisfaction in manufacturing. Our... ...and ensuring deployments that translate AI insights into measurable product quality and reliability... ...is part of how we build — everyone has a voice, and ideas win on merit. Leave ego at...CustomerFlexible hoursNight shiftWeekend work
$120k - $140k
...motivated by the millions of customers we serve across cities, and know... ...what it stands for. As our Head of Social , you will define... ...grow with the business. Own insights and reporting in partnership... ...access to our coveted Regulars program - yes, that means free coffee...CustomerTemporary work$171k - $214k
# Head of Social## •### @FanDuelPosted on 4/28/2026•Full-time##... ...social engagement to the full customer journey.This is an... ...Establish a clear, distinctive voice that earns attention in sports... ...moments, tentpoles, and original programming* Drive customers to advocacy...CustomerFull time- ...and sports betting group is seeking Head of VIP to lead its high‑performing VIP... ...lasting impact by shaping a data‑driven, customer‑centric VIP program at scale. What You’ll Do Lead,... ...Stay ahead of market trends, player insights, and competitive dynamics to drive continuous...CustomerRemote work
$320k - $350k
...Chief Marketing Officer, the Head of Creative is a key member of... ...authentically connects with the customer. Champion creative concepts... ...Banana Republic’s unique brand voice, maintaining consistency and emotional... ...consumer and cultural insights to inform creative decisions that...CustomerMinimum wage$160k - $220k
...long-term enterprise value. As Head of Retention, you will own the full post-purchase customer journey — from first order through... ...subscription save, and loyalty programs Lead ongoing A/B testing across... ...quantitative and qualitative insights You’ll Love This Role If You’re...CustomerLocal area$152.29k - $250.2k
...Identify high‑impact opportunities across customer experience, operational efficiency, and... ...business initiatives. Leverage insights and data to identify pain points and redesign... ...disabilities in employment, its services, programs, and activities. Guardian also provides...CustomerWork experience placement$320k - $350k
...unstoppable. About the Role The Head of Creative for Athleta leads... ...creative that evolves how customers experience and engage with the... ...reflect Athleta's unique brand voice, maintaining consistency and emotional... ...consumer and cultural insights to inform creative decisions that...CustomerMinimum wage- As Head of Community, you will turn Lovable’s global builder ecosystem... ..., build and scale structured programs (Ambassadors, Campus Leaders,... ...to revenue and long-term customer value. You’ll manage and grow... ...stories, and positioning insights from community Collaborate with...CustomerRelocationShift work
$275k - $325k
...oversight) Reports to: Global Head of Claims Direct Reports: 10+... ...portfolios, including MGA/program, runoff, and active claims relationships... ..., General Business, and Customer Service Industries Insurance,... ...in a new way. Experts add insights directly into each article,...CustomerFull timeRemote work$171k - $214k
Overview FanDuel is looking for a Head of Social Media to lead our social strategy... ...brand. Establish a clear, distinctive voice that earns attention in sports and... ...time moments, tentpoles, and original programming. Drive customers to advocacy through engagement, leaning...CustomerTemporary workLocal area$125.42k - $189.48k
We are looking for a Head of Global Underwriting Process & Coordination for... ...Allianz Commercial property insurance programs, and fielding an underwriting team... ...Strategic Orientation Market Insight Driving Change & Innovation Customer Focus Driving Diversity Fostering Relationships...CustomerContract workWork at officeLocal areaWorldwide$154.4k - $193k
...country. About the Role The Head of Repair Experience is responsible... ...partners. You’ll drive customer experience innovation, operational... ...to execute Service in Retail programs, achieving 70% of customers... ...solutions based on customer insights. Deliver measurable...CustomerTemporary workWork at officeFlexible hours$350k - $400k
...into compliant, actionable risk insights. Nova Credit supports over 7,0... ...Best Places to Work, 2025. As Head of Lending at Nova Credit, you... ..., and also ensure that every customer we bring on is set up to... ...Serve as Nova Credit’s senior voice of the lending customer, advocating...CustomerFull timeWork at officeFlexible hours- Summary The Manager, Voice Of Customer Programs will lead initiatives to capture and operationalize customer feedback across channels to improve... ...role partners with cross-functional teams to translate insights into actionable programs and measure impact. The manager will...Customer
- Head of Artificial Intelligence and Insights, AD Job Level: Managing Director Location: New York, NY, US, 10172 Employment Type: Full Time Requisition... ...through mentorship, training, and career development programs. Governance & Ethics Establish frameworks for responsible...Full timeWork at officeLocal areaWork from homeWorldwide
$172k - $283k
Title and Summary Director, Head of Content - Foundry. Mastercard... ..., executive narratives, customer‑facing content, innovation showcases... ...and other strategic content programs, while supporting innovation... ...events. Present content and insights to customer, industry, and C‑...CustomerFull timeWorldwideFlexible hours- ...quality coverage to millions of customers and being there when they... ...Chicago, IL office.Reports To: Head of Associate ExperienceRole... ...units.Champion the use of data, insights, and technology to improve... ...Careers: Personalized development programs, mentorship, and...CustomerHourly payWork experience placementWork at officeLocal area3 days per week
$190k - $209k
...environment, great benefits, wellness program offerings, company retreats,... ...believe that listening to our customers is one of our greatest strategic advantages. The Voice of Customer (VoC) Program Lead... ...life by turning feedback into insight, and insight into action. As...CustomerCasual workWork at officeLocal area- ...Head of Acquisition About the Company Fast-growing online gaming business building a differentiated North American... ...of affiliate marketing, and experience in scaling customer acquisition programs. Applicants for the Head of Acquisition position at the company...Customer
$180k - $230k
...our clients increasingly want integrated programs: content, events, newsletters, lead gen,... ...reporting directly into the COO. This is not a Head of Sales and not a Head of Marketing. It’... ...in a forecast review as you are on a customer call. You’re drawn to smaller, faster...CustomerFull timeRemote workShift work$250k - $275k
...cutting‑edge, compliant, and valuable AI solutions to healthcare customers. This position sits at the intersection of data science,... ...experience. In addition to base salary, we offer an annual bonus program, company equity, and a competitive benefits package. Compensation...CustomerWork at officeImmediate start
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