Voice of Customer Programs Lead
BoF Careers
Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead customer feedback initiatives and deliver actionable insights. This role involves managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, while overseeing third-party platforms for data collection and analysis. The ideal candidate will have 6–8 years of experience in customer research and project management, with strong communication skills and the ability to synthesize data into strategic recommendations. This position is critical to shaping customer experience strategies at Bloomingdale's. #J-18808-Ljbffr
Vacancy posted 4 days ago
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