Director, Global Process Owner - Quote-to-Cash

MongoDB is seeking a Director, Global Process Owner (GPO) – Quote-to-Cash to serve as the single-threaded owner of the company’s end-to-end Quote-to-Cash process architecture across Cloud, Enterprise Advanced (EA), and Professional Services. This role is responsible for designing and governing scalable, durable Quote-to-Cash processes that support MongoDB’s evolving business models, product offerings, and global growth. The Director, GPO – Quote-to-Cash establishes global process standards, resolves design tradeoffs across functional pillars, and ensures Finance processes scale efficiently as transaction complexity and volume increase. This leader acts as Finance’s primary process design partner to IT, Product, Engineering, Deal Strategy, and Go-to-Market teams, ensuring that new products, monetization models, and operational workflows are implemented in a controlled and scalable manner. Importantly, this role does not run the close or manage transactional accounting or operational processing teams. Instead, the role focuses on long-term process architecture, operating model design, and structural simplification across the Quote-to-Cash ecosystem. The ideal candidate combines deep understanding of Quote-to-Cash processes with strong systems thinking, operational design capability, and cross-functional influence in a high-growth public-company environment. We're looking to speak with candidates based in New York City or Austin for our hybrid working model. Key Responsibilities End-to-End Quote-to-Cash Process Ownership Serve as the single global owner of MongoDB’s Quote-to-Cash process architecture across: Cloud / consumption-based offerings Enterprise Advanced (EA) Professional Services Define and maintain globally consistent process standards, governance models, and design principles across the Quote-to-Cash lifecycle Ensure process decisions are scalable across evolving products, pricing models, geographies, and routes to market Process Architecture & Operating Model Design Design scalable end-to-end workflows spanning: Deal structure and approvals Order flows Billing and invoicing Revenue-impacting operational workflows Customer lifecycle transitions and renewals Identify structural inefficiencies, fragmented ownership models, and manual dependencies across the Quote-to-Cash ecosystem Drive simplification and standardization efforts that reduce operational complexity and improve scalability Cross-Functional Governance & Tradeoff Resolution Act as Finance’s primary design partner to: IT and Finance Systems Product and Engineering Deal Strategy and Go-to-Market Operations Revenue Accounting and Order-to-Cash Resolve cross-functional tradeoffs between process scalability, customer experience, operational efficiency, and control requirements Establish governance mechanisms for prioritizing and evaluating Quote-to-Cash process changes New Products & Monetization Models Lead the operational process design for new products, pricing constructs, and monetization models Ensure new revenue motions are operationally supportable before launch and can scale without disproportionate manual intervention Partner with Technical Revenue Accounting and operational teams to ensure process flows support accounting, billing, and reporting requirements Transformation & Continuous Improvement Build and maintain a multi-year Quote-to-Cash transformation roadmap aligned with company growth objectives Drive initiatives focused on: Reducing manual intervention Improving workflow automation Clarifying ownership boundaries Increasing operational scalability Establish process metrics and governance frameworks to measure process health and organizational efficiency Success Metrics Success in this role is measured by: Sustained reduction in manual intervention and workflow exceptions Fewer cross-functional escalations tied to process ambiguity or design gaps Improved scalability of Quote-to-Cash operations as the business grows Stable Finance operational headcount relative to revenue growth Successful operationalization of new business models without downstream disruption Qualifications Required 10+ years of experience in Quote-to-Cash, Revenue Operations, Revenue Accounting Operations, Finance Transformation, or related functions Deep understanding of end-to-end Quote-to-Cash workflows in a SaaS or consumption-based business model Proven experience designing and scaling global operational processes in a high-growth public-company environment Strong cross-functional leadership skills with experience influencing Product, Engineering, IT, Finance, and GTM organizations Demonstrated ability to resolve complex operational tradeoffs and drive organizational alignment Preferred Experience supporting cloud or usage-based monetization models Experience leading enterprise-scale process transformation initiatives Familiarity with revenue accounting and billing operational requirements under ASC 606 Experience operating in complex multi-system environments Leadership Attributes Systems Thinker: Designs processes that scale across products, geographies, and operating models Architect, Not Operator: Focuses on structural design and long-term scalability rather than day-to-day transaction execution Cross-Functional Influencer: Aligns diverse stakeholders without relying on formal authority Simplifier: Reduces complexity, ambiguity, and manual effort across workflows Outcome-Oriented: Measures success through scalable operational outcomes, not activity volume Why This Role Matters As MongoDB continues to evolve its products, pricing models, and global operations, scalable Quote-to-Cash process architecture becomes increasingly critical. This role ensures that Finance can support business growth without linear operational complexity, enabling durable scale across systems, teams, and workflows. Salary and Benefits MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

$115,000 — $226,000 USD

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