Director, Talent Acquisition - Global CX & Partners (Chicago)

Your work days are brighter here.We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.About the TeamThe Talent Acquisition team supporting Workday's Global Customer Operations organization is collaborative, people-centered, and outcome-focused with an eye on growth and a brighter tomorrow. We partner deeply with our stakeholders to deliver meaningful results both for them and our Workday customers.Our team moves at the speed of the business…fast!. We are results-oriented, data-driven and constantly innovating to attract high-quality talent. We are developing relevant and creative talent strategies while nurturing connections that feed and develop future pipelines of talent for Workday's Customer Experience and Partner organizations. Looking ahead, we are focused on deepening alignment with leaders across the Global CX and Partners organizations and embracing AI to transform how we source, engage, and hire.If you are energized by a fast-moving environment where data informs decisions, innovation is encouraged, and building trusted relationships is at the heart of the work, this is the team for you.About the RoleAs the Director of Talent Acquisition for the Global CX and Partners organizations, you will build and lead the recruitment strategy for these critical functions. You will lead a team of Talent Acquisition Partners, driving Workday's Talent Acquisition vision, strategy and execution plan across these two important functions within the broader Global Customer Operations organization (GCO). This role focuses on implementing innovative, design-led, and transformative talent acquisition practices that keep pace with the evolving needs of the business. You will also be a member of the GCO Talent Acquisition Leadership Team, partnering closely with other TA leaders across GCO to drive organization-wide strategies and execution plans.In this role, you will be responsible for:Building and executing the end-to-end talent acquisition strategy for Global CX and Partners, ensuring alignment with broader business objectivesManaging and growing a high-performing Talent Acquisition team, coaching and mentoring Talent Partners to deliver exceptional resultsEstablishing collaborative partnerships with Operations and Finance functions to manage headcount budgets, forecasts, reporting, and capacity planning against hiring demandServing as the operational “right hand” to the TA GCO Vice President, helping drive operational rigor and establishing operational rhythms across all of GCO (reporting, QBR’s, meeting cadences, etc) to help continue to up level our service deliveryPartnering as a key advisor to HR Centers of Excellence, collaborating with Talent Marketing, Operations, and Analytics to align recruitment branding and data-driven insights with global business objectivesUncovering opportunities to build and drive creative networking efforts through a variety of channels and resources, including the Workday product, and building talent communities through social talent outreachChampioning the use of AI and emerging tools to innovate recruitment practices and enhance the candidate and hiring manager experienceAbout YouBasic Qualifications12+ years of relevant talent acquisition or HR experience7+ years of experience leading and fostering high-performing teamsDemonstrated success leading, developing, and growing a team of high-performing Talent Acquisition professionals at a fast-growth, dynamic organization across countries and culturesExperience in workforce planning, forecasting, and resource allocationAbility to build professional relationships and lines of communication across Workday's functional leadership, with a focus on partnering for aligned outcomes as it relates to talent acquisition strategyOther QualificationsActionable Insights: Skilled in translating complex data into practical information, identifying trends and patterns, and making data-driven decisions that optimize talent acquisition operations and inform reporting to both TA and business leadershipBusiness Drivers: Able to identify the key factors that drive business performance and growth, using those insights to shape talent acquisition strategies that align with the priorities of Global Partners and Customer SuccessChange Leadership: Experienced in guiding teams through significant shifts or transformations, fostering a culture of adaptability and resilience, and managing the human side of change including communication and engagementDecision Making: Demonstrated ability to evaluate alternatives, assess risk, and select a course of action using sound judgment, balancing intuition with logical reasoning in a fast-paced environmentEmployee Leadership: Passionate about guiding, motivating, and developing a team of employees to achieve organizational goals, with a focus on improving team productivity, fostering a positive work environment, and implementing strategies for employee development and retentionManaging Ambiguity: Comfortable navigating uncertainty and a lack of clarity, making decisions with incomplete information, and creating alignment where none previously existedRecruiter Management: Experienced in overseeing and coordinating the activities of recruitment professionals, developing and implementing recruitment strategies, managing recruitment teams, and ensuring a positive candidate experienceRecruiting Strategies: Skilled in developing and implementing methods to attract, select, and hire top candidates, including understanding the labor market, utilizing various recruitment channels, and ensuring a diverse and inclusive workforceStakeholder Management: Able to build trusted relationships and influence senior leaders, knowing when to challenge and when to align, and facilitating engagement in decision-making processes across Global Partners and Customer Success leadershipStrategic Execution: Experienced in implementing talent acquisition strategies and plans, managing resources, monitoring progress, and making necessary adjustments to stay on track and deliver business outcomesExecutive Communication: Excellent presentation and communication skills, with the ability to adapt your style to different audiencesWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $213,900 USD - $320,900 USDAdditional US Location(s) Base Pay Range: $180,600 USD - $320,900 USDAdditional Considerations: If performed in Colorado, the pay range for this job is $190,200 - $285,200 USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below:08/07/2026Our Approach to Flexible WorkWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. 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