Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

TJ Larson - State Farm Agent  is looking for a dependable, detail-oriented professional to join our team as a full-time  Customer Relations Representative - State Farm Agent Team Member

This is first and foremost a customer service position . You'll work with our existing customers to answer questions, make policy changes, help with billing and claims questions, and make sure they receive the level of service they expect from our agency.

As you learn the insurance business and grow in the role, you'll also have opportunities to conduct customer insurance reviews, identify gaps in coverage, and recommend additional products that may better protect our customers.

This is not a prospecting or cold-calling position. Sales opportunities come primarily from conversations with customers we already serve.

If you're someone who enjoys helping people, solving problems, staying organized, and taking ownership of your work, we'd like to meet you.

Compensation

• Starting base salary: $45,000+ , with higher starting compensation available based on experience and qualifications
• Commission opportunities for helping existing customers with additional insurance needs
• Typical commission opportunity of approximately $3,000–$8,000 per year
• Additional bonus and incentive opportunities, which can include trips

Benefits & Perks

• Health insurance
• SIMPLE IRA with 3% employer match
• 13 paid holidays , including your birthday off
• Paid time off and sick leave
• Monday–Friday schedule — no weekends or late nights
• Property & Casualty and Life & Health insurance licensing paid for upfront by the agency
• Team-sponsored events, happy hours and other activities
• Opportunities for increased responsibility, leadership and management as you grow
• Long-term opportunity to pursue becoming a State Farm Agent for those interested in agency ownership

What You'll Do

• Provide prompt, accurate and friendly service to our existing customers by phone, text, email and in person
• Answer questions regarding policies, coverage, billing, eligibility and insurance options
• Process policy changes, transfers and other customer requests accurately and efficiently
• Assist customers with claim-related questions and help connect them with the appropriate resources
• Follow up on customer requests and take ownership of making sure issues are resolved
• Maintain accurate documentation of customer interactions and policy-related activity
• Learn to conduct customer insurance reviews as your knowledge and experience grow
• Identify potential gaps in coverage and educate customers about appropriate insurance options
• Recognize opportunities during everyday customer conversations to help with additional insurance needs
• Work closely with the rest of our team to provide an excellent customer experience

What We're Looking For

You don't need to know everything about insurance on day one. We're looking for someone with the right attitude, communication skills and work ethic who is willing to learn.

Our ideal candidate is:

• Genuinely committed to providing excellent customer service
• Dependable and accountable — someone who follows through
• Organized and attentive to details
• Comfortable managing multiple customer needs and priorities throughout the day
• A strong communicator who enjoys talking with people
• Able to explain information clearly and make complicated topics easier to understand
• Comfortable identifying additional customer needs and making recommendations when appropriate
• Self-motivated and willing to take ownership of their responsibilities
• Positive and team-oriented
• Interested in learning, improving and taking on additional responsibility over time

Previous insurance or customer service experience is helpful, but not required.

You must be able to obtain a Minnesota Property & Casualty Insurance License and Life & Health Insurance License. The agency pays licensing costs upfront.

About Our Team

We're a small team, which means every person matters.

Our team works hard, helps each other and takes pride in taking great care of our customers. We have high expectations, but we also want this to be a place where people enjoy coming to work. We celebrate wins together and regularly get together for team events, happy hours and other activities.

Our agency currently has four team members with more than 22 years of combined insurance experience.

Before becoming a State Farm Agent, TJ started his own State Farm career as an Agent Team Member. We believe this can be more than just another job. For someone who wants to grow, there are opportunities to expand your responsibilities, move into leadership and management, or potentially pursue agency ownership in the future.

Our agency has also earned State Farm recognition including Ambassador Travel and Legion of Honor.

Is This a Good Fit for You?

You may be a great fit if you're looking for a professional career where you can become an insurance expert, build relationships with customers, solve real problems and continue growing your income and responsibilities over time.

You do not need to be someone who wants to spend the day calling prospects.

You do need to be someone who takes pride in helping customers, follows through on commitments, wants to keep learning, and enjoys being part of a team that expects a lot from each other.

If that sounds like you, we'd like to talk.

Starting Base Salary: $45,000+ per year, based on experience and qualifications
Plus commission and bonus opportunities