Administrative Support Assistant

Salary : $40,680.12 - $61,019.92 Annually
Location : Glendale Transit Office 6210 W Myrtle Ave, Building S, Glendale, AZ 85301, AZ
Job Type: Full Time
Job Number: 2026-04801
Department: Transportation
MUNIS- Org Description: Dial-A-Ride
Opening Date: 09/17/2026
Closing Date: 9/24/2026 11:59 PM Arizona
Hours per Week: 40


Description
Salary: This position is a Grade 309 with an annual salary between $40,680-$61,019.
About Us and the Role:
The City of Glendale's Transportation Department provides quality public transit facilities and services that support and enhance a safe and high quality of life for our residents, while helping to improve and sustain the environment.

This is the entry level in the administrative support series. Performs routine and basic office support requiring basic instruction and involving customer assistance, manual and electronic filing systems, answering phones, greeting visitors, departmental mail distribution and operating office software programs.

The ideal candidate for the role will have One year of experience in an office setting performing general clerical duties.

Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the or visit the for more information.
Holiday, Vacation, and Sick Leave:
Regular status position's offer:

• The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
• Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
• Sick leave accrues at 4.4 hours per pay period (114 hours per year).

Retirement:

• This position participates in the Arizona State Retirement System (ASRS).
• Contribution is mandatory, and the current contribution rate is 11.98%.

Essential Functions

1. Answers incoming phone calls and emails; greets walk-in customers.
2. Enters customer service requests into the city's GlendaleOne system.
3. Responds to varied inquiries and provides general department, division, or program information to internal and external customers; refers customers to appropriate department staff as needed.
4. Processes daily cash deposits and reconciles revenue reports.
5. Updates and maintains multiple spreadsheets, reports, and databases from established content; runs reports and queries as requested.
6. Compiles, copies, sorts, organizes, and files records, materials, and documents.
7. Provides divisional clerical assistance.
8. Acts as the primary Public Records Request liaison for the department.
9. Schedules appointments and routine meetings, and reserves conference rooms.
10. Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
11. Processes/manages utility bills and utility records for multiple city accounts.
12. Sorts and distributes departmental incoming mail to department staff.
13. Prepares and sends outgoing mail in a timely manner.
14. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors


One year of experience in an office setting performing general clerical duties.

Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.


Knowledge of:
Basic grammar, spelling, punctuation, and arithmetic
Record keeping practices and procedures
Customer service procedures and techniques
Standard office practices and procedures
English spelling, grammar, and punctuation
Alphabetizing and filing systems


Skill in:
Typing, word processing, data entry and office machine operation


Ability to:
Follow oral and written instructions, established procedures
Perform basic arithmetic calculations
Maintain complete and accurate records and files
Compile information and prepare routine reports
Keep and maintain complete and accurate record keeping and filing systems for easy retrieval of information
Respond to requests and inquiries tactfully and courteously
Accurately proofread numerical and text data
Operate a personal computer and related software and demonstrate proficiency to update documents, spreadsheets, databases, email and timesheets
Communicate effectively, both orally and in writing
Establish and maintain effective working relationships


Success Factor Classification Level - Foundational
To view the success factor definitions please click here .


This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Physical Requirements/Working Conditions

Working Conditions
Office setting
Benefit information is outlined here:
01


I verify that the information I have provided on this application is accurate, and that any answers I provide to the following questions are also reflected in the Work Experience section of my application. I understand that the responses I provide will be verified through the recruitment process and any misstatement of material facts will be grounds for disqualification from further consideration.

• Yes
• No

02


Please select the response that most accurately describes your experience as it relates to your candidacy for the Administrative Support Assistant position. (As a reminder, the years of experience you choose MUST be reflected in the Work Experience section of the application.

• Less than 1 year experience in an office setting performing general clerical duties.
• Between 1 and 2 years of experience in an office setting performing general clerical duties.
• Between 2 and 3 years experience in an office setting performing general clerical duties.
• Between 3 and 4 years of experience in an office setting performing general clerical duties.
• Between 4 and 5 years of experience in an office setting performing general clerical duties.
• Five or more years of experience in an office setting performing general clerical duties.

03


How many years of customer service experience do you have? (As a reminder, the years of experience you choose MUST be reflected in the Work Experience section of the application.)

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 3 years
• Between 3 and 4 years
• Between 4 and 5 years
• Five or more years

04


How many years of experience do you have using spreadsheets or databases? (As a reminder, the years of experience you choose MUST be reflected in the Work Experience section of the application.)

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 3 years
• Between 3 and 4 years
• Between 4 and 5 years
• Five or more years

05


How many years of experience do you have ordering supplies? (As a reminder, the years of experience you choose MUST be reflected in the Work Experience section of the application.)

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 3 years
• Between 3 and 4 years
• Between 4 and 5 years
• Five or more years

06


Please select the areas in which you have experience. (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Data entry
• Ability to type 40 wpm
• Experience with real estate or land development
• Working with confidential records
• Experience interacting with internal and external customers
• None of the above

07


How many years of experience do you have with cash handling/deposits? (As a reminder, the years of experience you choose MUST be reflected in the Work Experience section of the application.)

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 3 years
• Between 3 and 4 years
• Between 4 and 5 years
• Five or more years

08


How many years of experience do you have sorting and distributing mail? (As a reminder, the years of experience you choose MUST be reflected in the Work Experience section of the application.)

• None
• Less than 1 year
• Between 1 and 2 years
• Between 2 and 3 years
• Between 3 and 4 years
• Between 4 and 5 years
• Five or more years

Required Question