Consulting Account Lead IV, Google Cloud

Consulting Account Lead IV, Google Cloud

The Google Cloud Consulting (GCC) team is evolving to meet the demands of enterprise AI transformation. As a Consulting Account Lead (CAL), you will be the single point of accountability for shaping, orchestrating, and delivering our most strategic customers' transformation journeys. You will act as the executive trusted advisor to C-suite executives, defining the ambitious goals and ensuring they realize business value from their investment in Google Cloud and Google AI.

In this leadership role, you will own the customer's change journey, from architecting the services strategy early in the business cycle to establishing governance and acting as the unifying thread across complex delivery programs involving the customer, partners, and internal Google teams. In this role, you will be expected to be on the customer site approximately 50% of the time.

Responsibilities include:

• Be the lead customer experience and transformation advisor for C-suite and executive stakeholders, and develop and deliver industry-specific points of view on how Google Cloud and Google AI drive measurable business value, market differentiation, and return on investment.
• Own the end-to-end services strategy, shaping the customer's transformation journey by creating roadmaps, proposals, and delivery plans linked to business objectives.
• Manage cloud delivery programs with key customers, ensuring successful execution and quality across the customer, partners, and Google Cloud Consulting.
• Establish program operating models to ensure accountability and alignment.
• Orchestrate resources across the Customer Experience (CEx) organization and advocate for the customer with cross-functional teams.
• Be a change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, owning the plan to activate and drive usage of Google Cloud and AI Solutions.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.