User Support Specialist

User Support Specialist JobID: 4095 Position Type: Technology Date Posted: 7/20/2026 Location: District Wide Closing Date: 07/27/2026 SECTION I: GENERAL INFORMATION Position Title: User Support Specialist Department: District Support Immediate Supervisor's Position Title: Director of Technology FLSA Status: Non-Exempt Salary Range: $51,300 - $69,300 General Summary of Purpose of Job: This position provides help desk and end-user support services for staff, students and parents by responding to and resolving user device, network and application needs, questions and problems. SECTION II: ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide Technology Help Desk services to staff, student and parent customers by responding to incoming requests, researching and documenting resolutions to issues, and escalating issues when appropriate Provide assistance, guidance and learning to Tech-Media Assistant Participate actively in group problem solving with Technology team members to develop quality solutions to customer and operational issues. Manage user accounts in Active Directory and Google Admin Console according to user onboarding and off boarding procedures. Troubleshoot and resolve issues with user account Provide basic training to new users, and ongoing training to all staff in the effective operation of district standard classroom and operational technology Install, configure and test hardware, operating systems and applications both on-site and using district device and software management and deployment system Manage student device deployment, updating, maintenance and collection. Manage technology equipment, inventory, storage and maintenance. Research, write and publish articles, tip sheets and other communications for users Provide assistance for events requiring audio-visual and other technology support. Maintain a positive, professional and safe educational and work environment at all times Other duties as assigned SECTION III: WORK REQUIREMENTS AND CHARACTERISTICS EDUCATION/EXPERIENCE REQUIREMENTS: Minimum education and experience required to perform adequately in position could reasonably be attained only by completing the following: Two-year degree in computer science, management of information systems, or related field or at least two years of experience supporting computer users in a network windows environment PREFERRED EDUCATION/EXPERIENCE REQUIREMENTS: Associate's Degree or Bachelor's Degree preferred. Experience working in a PK-12 school environment. Experience with workstation design and software deployment LICENSE/CERTIFICATION: (Identify licenses/certification required upon hiring: Valid driver's license ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM THE WORK Knowledge of the laws and guidelines governing data privacy. School procedures, protocols, and professional expectations Organization and time management for complex tasks and projects Effective verbal and written communication across diverse populations Computer proficiency for documentation and records Problem-solving and critical thinking in complex or non-routine situations Positive professional communication and representation of the district Ability to travel frequently between district sites. Work independently with minimal supervision while following procedures Prioritize, schedule, and complete multiple assignments within deadlines Demonstrate prompt, regular and reliable attendance. Exercise judgment regarding confidentiality and appropriate information use Demonstrate maturity, stability, and professionalism Show interest and effectiveness in working with children/adolescents Learn and apply new procedures and protocols Benefits at South St. Paul Public Schools: HealthPartners coverage for medical and dental 403(b) retirement with district match Flexible spending account Paid time off and leave benefits Complete benefits details available through Human Resources. Benefits vary by position and contract. #J-18808-Ljbffr