Customer Service Sales Representative

Job Description

Job Description

The Product Support Salesperson is responsible for performing general and specific sales of parts, service, and maintenance programs and selected warehouse products to the highest industry standards.

Salary + Commission

Essential Duties and Responsibilities : include the following and other duties as assigned:

1. Prepare professional sales quotes, with accurate pricing and required background materials to sell parts, service and selected warehouse products.
2. Secure proper authorization from Management for quotes and non-standard transactions
3. Actively prospect geographical territory for new customers, this will require regular “cold calling”.
4. Consistent contact with existing customer base to secure Service Contracts and parts business.
5. Provide service to all customers regardless of territorial location, provide leads for all J.M. services and products
6. Parts delivery and pick up as needed or requested
7. Manage all equipment deliveries of equipment to help secure service contracts
8. Educate customers on operation, charging and maintenance of all equipment
9. Assist Rental Department and Collections Department as needed
10. Participate in Saturday Service Department staffing responsibilities
11. Accountability to management in the form of daily activities, call sheets, prospecting, goal setting and minimum performance standards as stated in the salesman’s agreement.
12. Accurately manage customer list, maintain and build database.

Educational Requirements:

• High School diploma or equivalent
• Intermediate computer skills required
• Rudimentary knowledge of equipment maintenance procedures, and internal combustion engine design.

Physical Requirements: must be able to meet the following physical demands

• Walk, stand, sit, bend, stoop, reach, push, pull, squat, kneel, twist, and lifting requirement to a maximum of 75 lbs.

Other Requirements:

• Forklift Certified (or ability to be certified)
• Valid California Driver’s License
• Ability to work independently
• Good Communication and Customer Service Skills

We offer:

• Competitive compensation and company vehicle
• Generous benefits package including medical, dental, vision, and life insurance
• 401k with Company Match and profit sharing
• Paid vacation, sick, and holidays