Senior Program Specialist - East Anaheim Community Center

Senior Program Specialist

The City of Anaheim Community Services Department is seeking a customer service-oriented individual to fill a Senior Program Specialist position for the East Anaheim Community Center. Under minimal supervision, this position will coordinate all facility use permits, provide information and tours to potential facility renters, coordinate City programming within the facility, schedule and supervise staff, and other day-to-day operations of running a community center. This is a part-time, year-round position of approximately 30 hours per week; however, no minimum number of hours is guaranteed, and hours may include evenings, weekends, and holidays.

Distinguishing Characteristics: This is the journey level classification in the Recreation Services series. Incumbents are responsible for program planning, staff supervision, and administration for a particular recreational services program or functional area.

Responsibilities and duties may include, but are not limited to, the following:

• Assist in ordering supplies and materials for projects and activities; reserve needed buildings and equipment.
• Assist in the recruitment and selection of staff and volunteers; provide training, orientation, and guidance to assigned staff; provide input to performance evaluations.
• Monitor facility use; open, close, and secure buildings for events and assist in the supervision and preparation of the facility and amenities for patron use.
• Schedule, train, and supervise part-time staff.
• Maintain communication with supervisor, maintain records, and prepare reports.
• Act as a City representative, in person and over the phone, to patrons and the general public concerning questions, problems, concerns, and activities in the provision of recreation program operations, activities, and services.
• Document all incidents involving injury, behavioral problems, and/or any unusual events; communicate as appropriate to supervisor, parents, and others.
• Update and implement policies and procedures, including standard operating procedures for assigned programs and facilities.
• Provide assistance in resolving facility use conflicts and gaining cooperation of user groups/individuals in following policies and procedures.
• Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.
• Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff/volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.
• Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies, and procedures.
• Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.
• Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail; respond to citizens' requests and complaints; follow up and provide solutions to citizen problems.
• Provide information, referrals, and assessments; coordinate emergency assistance and the Senior Wheels transportation program; assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.
• Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.
• Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets; create fliers, forms, letters, activity guide copy, and write press releases.
• Enter course and instructor information into Department's program and facility software system; reserve facilities and process registrations as needed; cancel courses in CivicRec and notify patrons and community center staff of course cancellations; process refunds and Anaheim Community Foundation scholarship applications.
• Prepare community center calendars for scheduling of the proposed upcoming session of recreation classes.
• Serve as a liaison between the City and cable company in updating Channel 3 Slides; assist in the maintenance and updating of the Division's website.
• Assist in producing fundraising materials such as letters, lists, proposals, and brochures; assist in the management of fundraising records; contact prospects by phone or written correspondence to seek donations.
• Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain high level of customer service, courtesy, and professionalism for all public contacts; communicate effectively with the public and with co-workers; establish cooperative working relationships.
• Perform related duties and responsibilities as required.

Experience: Two (2) years journey level experience related to the recreational program to which assigned, including supervision of employees and volunteers.

Knowledge of:

• Principles of employee and volunteer supervision and training; principles, practices, and service delivery needs related to the program area(s) to which assigned.
• Procedures for overseeing, planning, implementing, and maintaining a variety of recreation and leisure activities and programs; recreational, cultural, age-specific, and social needs of the community.
• Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
• Recreation site management and oversight.
• Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods; applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• Principles and practices of basic public relations techniques.
• Principles and procedures of record keeping, cash handling, and report preparation; business arithmetic and statistical techniques; modern office practices, methods, computer equipment and computer applications.
• English usage, spelling, vocabulary, grammar, and punctuation; techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contact with the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers.
• Plan and prepare recreation activities, reports, and other related program materials.
• Monitor program budget revenue and expenditures.
• Understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Work independently while supervising facilities and user groups.
• Understand, interpret, and apply facility use policies and procedures.
• Provide courteous assistance to facility patrons.
• Lift and move tables and chairs and arrange facilities for community events and/or meetings.
• Handle rescues, medical emergencies, and injuries in a calm and effective manner, including providing basic first aid and adult and/or child cardiopulmonary resuscitation (CPR).
• Maintain facilities and equipment in a clean, safe, and secure manner.
• Operate the Department's program registration and facility software system; operate modern office equipment including computer equipment and software programs.
• Maintain accurate logs, records, and written records of work performed.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

License/Certification Required: Possession of a valid California Driver's License by date of appointment.

Note: Possession of a current (less than two years) tuberculosis clearance slip by the date of appointment. Fingerprinting at the time of hire is a state-mandated requirement for all employees having direct contact with minors.

This is a part-time position usually averaging 20-30 hours per week. A minimum number of hours is not guaranteed.

Important Application Information and Instruction

Applications will be accepted until Monday, September 14, 2026, at 8 AM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

The selection process will consist of a minimum of a skills examination and an oral interview. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required