SYSTEMS MAINTENANCE SUPERVISOR

Supervises personnel in the installation and maintenance of voice, data, and video network and telecommunications systems. Supervises the installation and maintenance of microwave, fiber optic, multiplex, two-way radio, telephone, LAN (local area network)/WAN (wide area network), audio/visual, and related network and telecommunications systems Prepares purchase requisitions to procure equipment, materials, and supplies Checks to ensure that service requests, work orders, and job specifications are done in a timely manner Communicates with user departments to ensure proper IT (Information Technology) support is provided, and to notify them of problems and status of work in progress Inspects all work in progress and completed projects Diagnoses complex maintenance problems, initiates repairs, or recommends corrective action Implements preventive maintenance programs for equipment Coordinates and administers technical training programs for staff Instructs subordinates on safety practices and enforces safety regulations Reviews design criteria and specifications for new systems Administers services contracts and ensures they meet standards Keeps log of shift activities, maintains records, and reports for monthly activities and personnel Prepares comprehensive reports and correspondence Supervises, coaches, and motivates subordinates Accounts for subordinates and personal compliance with all of Metro's safety rules, polices, and procedures May be required to perform other related job duties A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Associate's Degree in a related field or equivalent training from a recognized trade school Experience Three years of relevant experience performing work in the installation and maintenance of communications, computers and related systems Certifications / Licenses / Special Requirements Federal Communications Commission (FCC) General Class Radiotelephone Operator's License Valid California Class C Driver License Frequent exposure to physical, weather, electrical, mechanical, and chemical hazards On-call 24 hours Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required Knowledge of Theories, principles and practices of the installation and maintenance of electronic communications and computer systems Basic engineering Basic PC (Personal Computer) desktop applications, including word processing, spreadsheet and database programs Applicable business software applications Applicable local, state, and federal laws, rules, and regulations relating to safety requirements and procedures Customer relations Job functions of supervised staff Principles of supervision Skill in Planning, organizing, and monitoring the work of skilled workers installing and maintaining electronic communications and computer equipment Operating and diagnosing electronic communications and computer equipment Utilizing PC desktop applications, including word processing, spreadsheet, and database programs Analyzing situations, identifying problems, and recommending solutions Exercising judgment and creativity in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Time management Ability to Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Determine strategies to achieve goals Prepare comprehensive reports and correspondence Supervise subordinates Read, write, speak, and understand English Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (RW) #J-18808-Ljbffr Los Angeles County Metropolitan Transportation Authority (CA)