Law Office Receptionist & Client Liaison

Law Office Receptionist & Client Liaison

As the Law Office Receptionist & Client Liaison, you're not just the first point of contact; you're the face and voice of Anthoor Law Group. You'll create a welcoming, supportive experience for everyone who walks through our doors, from current clients to new visitors. Your organizational skills, attention to detail, and positive attitude will help ensure our office runs smoothly and clients feel valued and informed. In this role, you'll balance greeting guests, coordinating appointments, and managing essential office functions while contributing to the client-centered culture that defines us.

Client Reception and Communication

• Serve as the welcoming face of our office by greeting clients, visitors, and guests with a warm, professional demeanor.
• Answer and direct incoming calls efficiently and carefully, ensuring each caller receives excellent service.
• Handle basic inquiries about the firm and its services, always maintaining the boundaries of client confidentiality and professionalism.

Appointment Coordination and Client Intake

• Schedule and confirm client appointments in our case management system, MyCase, and keep the intake pipeline statuses current.
• Call, text, and email clients to confirm appointments, ensuring they're prepared and informed before each meeting.
• Proactively manage the calendar to avoid scheduling conflicts and inform the team of upcoming meetings and appointments.

Office Management and Environment

• Keep our reception, lobby, and storage spaces organized and inviting; ensure the area is always neat and well-maintained.
• Track office supplies, placing timely orders to keep the office well-stocked and efficient.
• Open the office each morning, managing doors, lights, and security to set a positive tone for the day.

Mail and Document Management

• Receive, log, and distribute incoming mail and packages, keeping a comprehensive mail tracker.
• Scan, date-stamp, and route all mail and documents to the appropriate team members, including EP documents and deeds
• Coordinate with clients to pick up recorded deeds or prepare them for mailing when completed.

Administrative Support

• Support attorneys and paralegals with administrative tasks such as scanning, filing, and document preparation.
• Manage the general inbox, clear out unneeded emails, respond to basic inquiries, and route emails as necessary.
• Regularly update EP billing sheets, intake pipeline, and track important client information to support smooth case management.

Financial and Data Management

• Process payments for consultations, retainers, and invoices, maintaining accurate records in the EP payment sheet.
• Track payment statuses in MyCase, follow up on outstanding balances and keep all financial records current.
• Maintain accurate client and lead data, adding Family Law and Estate Planning leads to the intake pipeline as needed.

Qualifications

Education & Experience

• Associate's or Bachelor's degree in Business Administration, Communications, Legal Studies, Paralegal Studies, Psychology, Sociology, or a related field preferred.
• Prior experience in a law firm, legal office, professional services firm, or client-facing administrative environment preferred.
• 13 years of experience in a receptionist, client liaison, office coordinator, intake, or administrative support role preferred.
• Experience handling sensitive client communications with professionalism, discretion, and empathy.
• Familiarity with business phone systems, client management software, Google Workspace, Microsoft Office, and general office technology.
• Legal office experience is strongly preferred, particularly in Family Law, Estate Planning, or another client-sensitive practice area.
• Bilingual ability is a plus, but not required.

Compensation $25 - $40 hourly About Anthoor Law Group, A Professional Corporation

At Anthoor Law Group, we understand that dealing with family law and estate planning can be both emotional and complex. Our mission is to provide our clients with compassionate, personalized, and comprehensive legal support. We are here to guide clients through every step, ensuring they feel confident and informed.

We believe in building strong, trusting relationships with clients. That's why we take the time to listen, understand your needs, and develop personalized solutions that work for them and their family. Our goal is to help clients achieve peace of mind and secure a brighter future.

With years of experience and a deep commitment to our clients, our team provides exceptional legal guidance tailored to each individual's needs. Whether you are navigating a family law matter or planning your estate, we are dedicated to providing bespoke care and expertise.

Anthoor Law Group, A Professional Corporation