Customer Service I

Job Title

Looking for an entry-level Customer Service professional to join their dynamic team.

You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.

Responsibilities

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

Requirements

• Related experience and/or training in customer service, call center, or similar role preferred.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

Education

• High School Diploma or equivalency (GED) required.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.