Patient Care Coordinator

Benefits: 401(k) Employee discounts Health insurance Paid time off Vibrant Health Naturopathic Medical Center Greenland, NH | Full-Time | In-Person Join an Award-Winning Team That Changes Lives Every Day Are you passionate about helping people feel their best? Do you thrive in a fast-paced environment where every day brings new opportunities to make a meaningful difference? Vibrant Health Naturopathic Medical Center is an award-winning integrative medical practice dedicated to providing exceptional patient care through a blend of traditional medicine and evidence-based naturopathic therapies. We are proud to have been voted People's Choice – Best Alternative Medical Center on the Seacoast, and we're looking for an exceptional Patient Care Coordinator to join our growing team. This is much more than a front desk position. You will play a vital role in creating an outstanding patient experience from the moment patients complete their appointments until every detail of their care has been coordinated. What You'll Do As our Patient Care Coordinator, you'll help ensure every patient leaves feeling cared for, informed, and supported. Your responsibilities include: Checking out patients and reviewing provider recommendations Scheduling follow-up appointments Collecting payments and processing transactions Ordering laboratory kits and coordinating lab paperwork Processing supplement orders accurately and efficiently Managing patient portal messages and electronic communication Completing patient tasks within our electronic medical record (Cerbo) Coordinating prescription refill requests and provider communications Reviewing incoming lab results, faxes, and documents Working closely with providers to ensure seamless patient care Providing exceptional customer service with every patient interaction Going the extra mile to anticipate patient needs and create a five-star experience Maintaining accurate documentation and ensuring tasks are completed promptly Who We're Looking For We're searching for someone who genuinely enjoys helping others and takes pride in delivering outstanding service. Our ideal candidate is someone who: Loves creating exceptional patient experiences Is compassionate, warm, and welcoming Has outstanding organizational and multitasking skills Is detail-oriented and follows through on every task Takes initiative and works independently Thrives in a busy, fast-paced medical office Communicates professionally and confidently with patients and providers Is dependable, adaptable, and willing to help wherever needed Has a positive attitude and believes no task is beneath them Is eager to learn, grow, and contribute to a supportive team environment Medical office experience is strongly preferred, but we value attitude, work ethic, and a genuine passion for patient care just as much. Qualifications Required High school diploma or equivalent Minimum one year of medical office or medical receptionist experience Strong computer skills and ability to learn electronic medical records Excellent written and verbal communication skills Ability to commute to Greenland, NH Experience with Cerbo EMR, laboratory coordination, supplements, or integrative medicine is a plus. Why You'll Love Working Here At Vibrant Health, we believe caring for our employees is just as important as caring for our patients. We offer: Competitive hourly pay based on experience Health insurance contribution Dental and vision insurance 401(k) with employer match Paid holidays Paid time off and paid sick time Free naturopathic and functional medicine care Employee discounts on supplements, IV therapy, and wellness services Monthly employee wellness benefit, including massage, facial, or other spa services Opportunities for professional growth and advancement Supportive team culture focused on excellence and compassion Free on-site parking Schedule Full-Time Monday–Thursday: 8:30 AM – 6:00 PM Friday: 8:30 AM – 4:00 PM Occasional flexibility may be required. Application Questions Please include answers to the following: Why are you interested in working in an integrative medical clinic? Why do you believe you'd be a great fit for our Patient Care Coordinator position? Describe a time you went above and beyond for a patient or customer. Are you available to work the required schedule? Ready to Join Our Team? If you're someone who loves helping people, enjoys staying organized, thrives in a busy environment, and believes every patient deserves an exceptional experience, we'd love to meet you. Please submit your current resume along with your responses to the application questions. We look forward to welcoming the next outstanding member of the Vibrant Health family!