Account Manager II

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity We are seeking a motivated, detail-oriented Account Manager to join the InComm Payments team. This role is ideal for someone who excels in organization, analytics, problem-solving, and working through ambiguity. The Account Manager will play a key role in driving operational excellence, supporting strategic growth initiatives, and delivering a best-in-class customer experience. This individual will leverage data to uncover insights, translate findings into actionable recommendations, and collaborate cross-functionally to execute against business priorities. Responsibilities Customer Service & Account Support Serve as the primary point of contact for Costco-related support inquiries Manage and resolve support tickets, ensuring timely and effective issue resolution Track follow-ups with internal partner teams and ensure accountability Identify recurring issues and proactively flag potential widespread concerns Inventory Management Manage weekly and ad hoc ordering across departments Maintain and update order tracking documentation (Google Docs) Oversee auto-replenishment programs, including ongoing maintenance and adjustments Pallet Program Support Maintain and update location lists for pallet programs, including additions and removals Coordinate onboarding of new warehouse locations Track funding approvals for new pallet programs and pallet refresh initiatives Cross-Functional Collaboration Partner with internal teams including Product, Analytics, Warehouse, Logistics, and Partner Management to ensure alignment and seamless execution Facilitate communication across teams to drive efficiency and resolve operational challenges Data Analysis & Insights Analyze sales and operational data to identify trends and performance opportunities Provide actionable recommendations to improve program effectiveness and drive growth Monitor account performance and proactively address risks or gaps Special Projects & Process Improvement Support ad hoc projects, strategic initiatives, and program implementations Identify opportunities for process improvement and increased operational efficiency Contribute to scalable solutions that enhance team performance and customer outcomes Who You Are Collaborative: Thrives in a team-oriented, cross-functional environment Accountable: Takes ownership of responsibilities and follows through on commitments Adaptable: Comfortable working in a fast-paced, evolving environment Customer-Centric: Focused on delivering exceptional client outcomes Detail-Oriented: Produces accurate, high-quality work with strong attention to detail Analytical: Enjoys working with data to uncover insights and solve problems Qualifications 3–5 years of account management or client-facing experience preferred Bachelor’s degree in Business, Marketing, or related field Experience working with retail partners or in a retail environment is a plus Proven ability to manage accounts, drive growth, and support operational execution Strong organizational skills with the ability to manage multiple priorities and deadlines Excellent communication and relationship management skills Ability to work independently while also contributing to a team environment Strong analytical skills, with experience interpreting sales and performance data Proficiency in Microsoft Office, particularly Excel and PowerPoint Comfortable learning new systems and technologies Experience leading or supporting process improvements and team initiatives Ability to travel 5–10% as needed Willingness to learn and apply InComm systems, tools, and policies InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program - Tier III

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