Senior Product Designer

About the Role LodgeLink is looking for a Senior Product Designer to help shape the future of LodgeLink’s web and mobile platforms. This is a senior individual contributor role with design leadership and mentorship expectations. You will be responsible for designing customer‑centered, scalable, and consistent product experiences across LodgeLink’s digital ecosystem. You will work closely with Product, Engineering, Customer Success, Operations, Commercial, Marketing, and other cross‑functional teams to understand complex workforce travel needs and translate them into elegant, practical, and high‑impact product solutions. The ideal candidate is not just a strong visual designer. They are a product‑mindful designer who works from customer problems, uses research and data to inform decisions, applies strong interaction and design system discipline, and follows through from discovery to delivery. The Senior Product Designer will bring clarity to ambiguous problems, influence product direction, mentor other members of the design team, improve experience quality, and help raise the maturity of design practices across the organization. This role is in Scottsdale and is in‑office with 20% flexibility to work from home. Responsibilities Own the end‑to‑end user experience for assigned product areas across LodgeLink’s web and mobile platforms, from discovery through delivery and post‑launch optimization. Work from customer, operator, supplier, and business problems to frame opportunities, define experience principles, and design scalable product solutions. Design for complex, multi‑stakeholder workflows involving customers, travelers, coordinators, suppliers, internal operators, and financial processes. Conduct and synthesize user research, stakeholder interviews, workflow analysis, usability testing, and customer feedback to inform design direction. Partner closely with Product Managers, Engineering, Customer Success, Operations, Commercial, and Marketing to shape product strategy, prioritize opportunities, and make informed trade‑off decisions. Provide design leadership within cross‑functional product teams by bringing customer evidence, design judgment, and clear recommendations into product and engineering discussions. Create journey maps, service flows, wireframes, prototypes, interaction models, high‑fidelity designs, and design specifications that clearly communicate intended experiences. Apply, maintain, and evolve design system components, UI patterns, accessibility standards, and interaction guidelines across web and mobile experiences. Identify where existing patterns should be reused, where new patterns are needed, and where inconsistency is creating customer or operational friction. Validate concepts quickly through prototypes, usability testing, data, and stakeholder feedback; iterate based on evidence. Support engineering delivery through clear documentation, design collaboration, design QA, and timely follow‑through on open questions and implementation issues. Identify usability gaps, workflow inefficiencies, and operational friction across the platform and recommend practical improvements. Help create efficiencies through reusable design patterns, standardized UI frameworks, and thoughtful design system governance. Mentor and support other designers by providing thoughtful design critique, sharing best practices, helping improve craft quality, and modeling strong discovery, design system, documentation, and delivery practices. Contribute to a stronger design culture through critique, pattern discipline, research practices, mentorship, and cross‑functional collaboration. Communicate design decisions, risks, trade‑offs, and recommendations clearly to peers, stakeholders, and leaders. Other duties as required. What Success Looks Like Deeply understand our customers, users, internal teams, suppliers, and the operational complexity of workforce travel. Translate customer and business problems into clear, usable, and scalable product experiences. Improve consistency across our web and mobile platforms through strong design system and pattern discipline. Partner effectively with Product and Engineering to move from discovery to delivery with clarity and accountability. Use research, data, usability feedback, customer insights, and product outcomes to continuously improve the experience. Help elevate the quality, consistency, and maturity of design across the team through mentorship, critique, reusable patterns, and clear design standards. Communicate clearly, follow through on commitments, and help cross‑functional teams make better product decisions. Qualifications 6+ years of product design, UX design, or equivalent digital design experience, preferably in B2B SaaS, marketplace, travel, logistics, fintech, operations, or complex workflow environments. A strong portfolio demonstrating end‑to‑end product design work, including problem framing, research insights, design exploration, interaction design, visual design, validation, and measurable outcomes. Advanced proficiency with Figma, FigJam, or equivalent modern design and prototyping tools. Experience designing responsive web and mobile experiences, complex workflows, dashboards, forms, booking flows, account management, or enterprise tools. Strong understanding of user‑centered design, service design, information architecture, interaction design, visual design, accessibility, and usability testing. Demonstrated ability to work from ambiguous problems, synthesize input from multiple stakeholders, and turn insights into clear design direction. Experience contributing to or maintaining design systems, reusable components, pattern libraries, and UI standards. Strong systems‑thinking skills, with the ability to design cohesive end‑to‑end experiences rather than isolated screens or one‑off solutions. Strong product and engineering partnership skills, including the ability to communicate trade‑offs, document decisions, and support delivery through release. Experience mentoring designers, facilitating design critique, and helping improve design quality, consistency, and team practices. Comfortable working in agile product development environments with tools such as Jira, Confluence, Figma, and product analytics platforms. Strong communication, facilitation, and storytelling skills with the ability to influence peers, stakeholders, and leaders. A bias for action, strong follow‑through, and the ability to manage multiple priorities in a fast‑paced environment. About LodgeLink LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada, is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we’re not just saving our customers time and money; we’re changing the future of workforce (crew) travel – for the better. United by our vision to be the ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to “Create A Better Way” for all. LodgeLink Total Rewards Building a diverse and inclusive team, supporting career growth and development. Competitive base salaries. Share Appreciation Rights program for salaried employees. Paid vacation days and sick days. An employee charitable donation program. Hotel and travel discounts. Comprehensive options for benefits, with cost‑sharing between the company and the employee. 401K Matching program. We are an Equal Opportunity Employer Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. #J-18808-Ljbffr