Customer Service Representative (HYBRID)
$20 per hourSkySource Solutions
Job Description
Job Description
HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans
20 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire
September Start Class: September 14, 2026 (20 openings)
SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans , the nation's leading provider of legal benefits. We are seeking 20 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.
If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.
Why Join MetLife Legal Plans?
$20.00 per hour
40 Hours Per Week
Monday-Friday Schedule
No Weekends
Paid Training
Career Growth Opportunities
Hybrid Work Potential After Training & Performance Milestones
Work for a Company Serving Nearly 5 Million Families Nationwide
Opportunity to Become a Permanent Employee
About the Role
As a Client Service Center Representative , you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.
This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.
Daily Responsibilities
- Handle approximately 55-60 inbound calls per day
- Assist members with legal plan questions and coverage details
- Provide attorney referrals
- Support website navigation and digital self-service tools
- Process enrollments and cancellations
- Investigate eligibility issues
- Document customer interactions within CRM and ticketing systems
- Support email and chat communications when assigned
- Deliver exceptional customer service with professionalism and empathy
Training & Work Schedule Training Schedule
Monday-Friday 8:30 AM - 5:00 PM
Post-Training Schedules
Candidates must be available to work within the operating hours of:
7:55 AM - 8:05 PM EST
Potential schedules include:
- 7:55 AM - 4:25 PM
- 8:30 AM - 5:00 PM
- 9:00 AM - 5:30 PM
- 9:30 AM - 6:00 PM
- 10:00 AM - 6:30 PM
- 10:30 AM - 7:00 PM
- 11:35 AM - 8:05 PM
Schedules are assigned by seniority based on company process.
Hybrid Work Opportunity
Initially, all employees will work onsite for:
- Training period
- Additional 60 days following training
After demonstrating strong attendance, performance, and work habits, employees may qualify for a hybrid schedule:
2 Days In Office
3 Days Work From Home
Wednesday is a required office day.
Employees working remotely must have:
- Reliable internet (100+ Mbps recommended)
- Dedicated workspace
- Quiet, distraction-free environment
What We're Looking For Required Qualifications
- 2-5+ years of customer service experience
- Strong verbal communication skills
- Professional phone presence
- Ability to multitask across multiple computer systems
- Strong attention to detail
- Problem-solving and critical thinking abilities
- Excellent time management
- Positive, team-oriented attitude
Preferred Experience
- Call Center Environment
- Zendesk or CRM Systems
- Cisco or Contact Center Technology
- Microsoft Outlook, Teams, Word, and Excel
- Legal Services Industry
- Healthcare Scheduling
- Hospitality Customer Service
- Financial Services Customer Support
Education
Preferred:
- Bachelor's Degree
Also Considered:
- Associate Degree
- Some college coursework plus substantial customer service experience
Bilingual Candidates Encouraged to Apply
Spanish-English bilingual professionals are highly desired and strongly encouraged to apply.
Interview Process Step 1
SkySource Solutions Interview & Qualification Review
Step 2
Skills Assessment
Step 3
Candidate Presentation to MetLife Legal Plans
Step 4
Final Selection & Offer
Apply Today!
These classes are expected to fill quickly.
If you're looking for a company that values customer service, professional growth, teamwork, and making a positive impact on people's lives, we want to hear from you.
SkySource Solutions Exclusive Staffing Partner of MetLife Legal Plans
Cleveland, Ohio
$20.00/Hour
Start Date: September 14, 2026
20 Immediate Openings Available
Apply now and launch your next career opportunity with SkySource Solutions and MetLife Legal Plans!
\nCompany Description SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.
Apply today and experience the SkySource difference!
Company Description
SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r\nThe SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r\nOur team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r\n\r\nApply today and experience the SkySource difference!
$55k
A Quality Facility Services is looking for a Telemarketer (B2B Lead Generator / Appointment Setter) in Cleveland, Ohio. This role offers office, hybrid, or remote options with a competitive base salary of up to $55k plus uncapped commission. The successful candidate will...SuggestedRemote jobWork at office- ...Client Services Specialist - Hybrid Genesis10 is currently seeking a Client Services Specialist - Hybrid position with a Regional Financial... ...the expectations and requirements of internal and external customers Knowledgeable about how organizations function and how...SuggestedHourly payContract workWork at office
- ...enrollment, billing, and portal issues. You will build strong broker relationships to meet retention targets, participate in external broker meetings, and generate reports from broker portals. A background in health insurance service is preferred. #J-18808-Ljbffr Medical MutualSuggested
- thunder::tech is seeking a skilled Digital Support Technician 1 to join our Development Department in a hybrid work environment. You will contribute to administration, troubleshooting, and development of back-end systems and CMS-driven applications using modern Microsoft...Suggested
- KeyBank is seeking a Client Services Specialist / Operations Analyst to support Wealth Management operations and fiduciary trust systems... ...are required for cross-team coordination. The position is hybrid in Ohio, with a focus on client service excellence and timely problem...Suggested
- ...take meaningful ownership of cases, draft key documents, and work closely with senior attorneys to shape strategy. The role offers a hybrid work environment with close collaboration, relocation assistance may be available, and a track record of delivering decisive client...Relocation package
- ...home medical equipment provider actively hiring for a full-time hybrid PAP Resupply Specialist. You will handle patient calls,... ...support optimal clinical outcomes. The role requires strong customer service and sales skills, ability to meet metrics, and comfort working...Full timeWork at office
- ...our clients look for in our products and services: innovative, adaptive, responsive,... ...describe you, we'd love to talk. This is a hybrid role - 3 days per week onsite after initial... ...knowledge Demonstrated successful customer support experience Possess a strong desire...Flexible hours3 days per week
- ...role emphasizes verifying billing data, addressing customer inquiries, and maintaining precise records in a hybrid work model with 3-4 days in the office. The... ...years in billing, accounts receivable, or customer service, along with strong #J-18808-Ljbffr One80 Intermediaries...Work at office
- A leading software company in Cleveland, OH, is seeking a Billing Specialist to work in a hybrid model. This role involves processing all billing opportunities, ensuring accurate invoices, and collaborating with various departments. Candidates should have a Bachelor's...
- ...software company in Cleveland is looking for a Billing Specialist to manage billing processes and support financial operations. This hybrid role requires attention to detail, problem-solving skills, and the ability to collaborate across departments. Candidates should...Remote job
$48k - $54k
Rust-Oleum is looking for a Customer Service Specialist in Beachwood, Ohio. This role involves providing exceptional support to customers including... ...and Microsoft Office skills. The position offers a hybrid work model and a base salary range between $48,000 and $54,00...Work at office- A leading construction material supplier is seeking a Customer Service Specialist in Beachwood, Ohio for a hybrid role. The position involves managing customer inquiries via calls and emails, accurately processing orders, and ensuring timely shipping. Candidates should...
- ...articulating the value of our solutions to agencies, media companies, brands and direct clients, and supporting partner growth through strategy, pricing, and training. Occasional travel and hybrid work from Ohio offices may be required. #J-18808-Ljbffr Stream CompaniesCasual work
- Tremco is hiring a Customer Service Specialist in Beachwood, Ohio. The role blends on-site and remote work in a hybrid arrangement, supporting distributors, contractors, design teams, and owners by processing product orders and answering inquiries. You will manage high-...For contractorsRemote work
- ...Application Specialist in Cleveland, OH. The role focuses on applying customer payments, reconciling accounts, researching discrepancies, and... ...or AR, and proficiency with SAP ECC or SAP S/4HANA. Hybrid work model offered, with a strong emphasis on accuracy and internal...
- ...calendar management, travel planning, correspondence, meeting materials, and coordination across geographically dispersed teams, with a hybrid work policy. Ideal candidates will have a bachelor’s degree, 5+ years of senior-executive support experience, strong communication,...
$45k - $55k
Telemarketer (B2B Lead Generator / Appointment Setter) Office, Hybrid, or Remote Options 8:00 AM - 5:00 PM Earn up to $45k-55k base... ...motivated, goal-oriented, and dependable Experience in facility services or a related industry is a plus If you enjoy prospecting,...Work at officeRemote work- ...Pharmacy Support Representative, Patient Engagement (Hybrid) A Brief Overview Pharmacy Patient Access Representatives... ...communicates need for interpreter services. Provides patient education... ..., scheduling, office, banking, customer service or related medical field using...Full timeWork experience placementRemote workShift work
- ...responsibility and meaningful courtroom exposure. You will draft pleadings, develop case strategy, manage deadlines, and work in a hybrid environment with relocation assistance possible for the right candidate. J.D. and bar admission required. #J-18808-Ljbffr Orion PlacementRelocation package
$73k - $95k
Aon is looking for a Health Solutions Consultant based in Cleveland, OH, offering a hybrid work model. In this role, you'll support client engagements and collaborate with the account team to manage deliverables. Applicants should have strong organizational and analytical...- ...a strong knowledge of commercial lines coverage, and excellent relationship management skills. This full-time position requires a hybrid work arrangement and offers competitive compensation with performance incentives. #J-18808-Ljbffr Mogi I/O : OTT/Podcast/Short Video...Full time
- .... The roles require evening and weekend availability, strong relationship-building, CRM proficiency, and a Bachelor’s degree with 3+ years in development or related fields. Hybrid schedule and comprehensive benefits are offered. #J-18808-Ljbffr Ideastream Public MediaWeekend workAfternoon shift
- ...Department Assistant 4 and the Department Chair, handling clerical tasks, scheduling, communications, and records. The position offers a hybrid work option, confidentiality, and opportunities to contribute to course offerings, travel reimbursements, and event coordination...
- ...applications through MySource. Note: This is a hybrid role requiring 3 days per week on-site... ...Assists broker offices and small group customers with maintenance and security issues on... ...management support and/or customer service experience preferably in health insurance...Casual workWork at officeRemote work3 days per week
$21 - $27 per hour
...a 100% on-site position located in Cleveland, Ohio. Remote and hybrid work are not available. Approximately 20–25 hours per week Relocation... ...payable invoices and reconcile vendor statements Apply customer payments and support accounts receivable activities Assist with...Hourly payContract workPart timeWork at officeRemote workRelocationRelocation packageComfort Systems USA Ohio
Cleveland, OH23 hours ago- ...Claims Account Representative 1 The Ohio Attorney General's Office is currently seeking... ...The successful candidates will provide customer service to Ohio constituents to collect certified... ...agencies. These positions will work a hybrid in-person/remote schedule. There may...Full timePart timeWork at officeRemote work
- ...Growth & Retention department. This is a hybrid position with roughly two days per week... ...for a portfolio of up to 150 group customers. Lead new account implementations and... ...0 years of experience in employee legal services and are committed to providing excellent...Contract workCurrently hiringWork at officeLocal areaRemote work2 days per week3 days per week
Metlife Legal Plans
Cleveland, OH4 days ago - ...” roles. Cleveland, OH $40,000.00-$53,000.00 2 months ago Cleveland, OH $55,000.00-$60,000.00 1 week ago Accounting Associate- A/R-Hybrid to Fairlawn, Ohio Cleveland, OH $70,000.00-$80,000.00 3 weeks ago Greater Cleveland $68,400.00-$84,000.00 2 days ago Cleveland, OH...Full timeWork experience placementInternshipWork at office
K2M Design
Cleveland, OH3 days ago - TriMark USA in Cleveland, OH seeks a Contracts & Billing Administrator to support contract and billing processes. Hybrid work arrangement with a focus on AIA billing and Navision systems, reporting to the Manager, Contracts and Billing. Ideal candidates will have 1-2 years...Contract workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative (HYBRID). Be the first to apply!
- inbound call center customer service representative Cleveland, OH
- work from home customer service advisor Cleveland, OH
- card services representative Cleveland, OH
- customer relations specialist Cleveland, OH
- customer service associate Cleveland, OH
- e-commerce customer service representative Cleveland, OH
- customer service representative remote Cleveland, OH
- client service representative Cleveland, OH
- full time customer service associate Cleveland, OH
- customer service expert Cleveland, OH