Lead Technical Product Manager

Role Description

As an individual contributor you will be part of the local leadership team working with internal and external partners to support the successful delivery and maintenance of Information Systems that support the United Healthcare business. You will also be part of a broader team of individual contributors who provide thought leadership and strategic alignment across the Medicaid technology organization. The successful candidate will have demonstrated experience in leading matrixed teams, proven skills driving implementation of programs and initiatives, and experience in working with senior leadership and strategic planning in the healthcare industry.

This role requires excellent communication, problem-solving skills, curiosity, and the ability to be both a doer and a leader. The quality candidate can leverage their business knowledge in the healthcare industry to support daily efforts, innovative IT efforts, and must excel in high impact and escalated crisis situations. This position will be a key contact for IT efforts and will work with the appropriate delivery areas for Community & States IT projects for our Kansas business. The overall goal of this position is to provide executive oversight and leadership in United’s solid matrix environment, so the IT needs of the business and state partners are met, and contractual compliance is achieved.

If you are located in Kansas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Relationship Building:
  • Build and improve state, Health plan, IT and shared service partnerships to build long-lasting transparent and trusting relationships.
  • Represents UnitedHealthcare at State meetings; interacts with Community & State senior health plan and shared services leaders.
• Leadership:
  • Influence, negotiate effectively, and provide advocacy to arrive at win-win solutions with our state partner, Health plan, IT and business service partners related to IT initiatives.
  • Lead change and innovation by demonstrating emotional resilience, managing change by proactively communicating the case for change and promoting a culture that thrives on change.
  • Influence Health Plan, Shared Service partners, State partners, and IT team employees by fostering teamwork and collaboration, driving employee engagement and leveraging diversity and inclusion.
  • Provide leadership oversight and direction to ensure that the IT applications and operations are working effectively, through high levels of engagement with Health Plan leaders and shared partners.
  • Develop and mentor others while also building awareness to your own strengths and development needs.
  • Active participant in local/regional health plan leadership, operational leadership, business goals, and strategic initiatives.
  • Be a strategic leader contributing to the growth agenda.
• Regulatory and Growth Effectiveness:
  • Provides SME (Subject Matter Experience) on business capabilities, such as claims, member, clinical, provider, X.12 transactions, etc. to provide a translation of business need into technical requirements for both Growth and regulatory IT initiatives.
  • Strategize and review with business leaders to identify and frame their IT needs, mapping them to strategic plans and prioritizing them.
  • Drive high-quality execution and operational excellence by communicating clear directions and expectations.
  • Play an active role in implementing innovation solutions by challenging the status quo and encouraging others to improve overall effectiveness and efficiency.
  • Support Program and Project Managers to ensure that programs/projects are delivered on-time, on-budget, on-benefit and on-quality and intervene to resolve issues as required.
  • Represent UnitedHealthcare at mandatory state meetings and influence the design and timeline of state requirements through written recommendations, questions and clarifications, and open feedback forums.
  • Collaborate with other MCOs (Managed Care Organizations) to drive common processes and timelines for state deliverables.
• Performance & Satisfaction:
  • Accountable for compliance with state requirements for transaction loading (834, 837, 820, provider files, etc) and compliance on our technology platforms with state needs.
  • Drive sound and disciplined decisions that drive action while effectively using IT and Healthcare business knowledge.
  • Provides leadership to and is accountable for the State and Health Plan satisfaction as it relates to IT initiatives and performance.
  • Partners with leaders to determine funding and budget requirements, timing, and resources for projects.
  • Leverage broader SME (subject matter experiences) and knowledge to review and challenge estimates of IT tasks and drive toward efficient and timely solutions.
• Innovations/Strategy:
  • Introduce and align Enterprise business and technology innovations to our markets to advance retention and growth across members and providers.
  • Collaborate and provide the subject matter experience to assist with writing winning technology solutions to RFP (Request for Proposal) in support of United’s growth initiatives.
  • Provide designs, options, and executable solutions to existing UHC problems requiring innovative solutions.
  • Provide strategic leadership, thought leadership, and subject matter expertise to assist in writing winning technology responses to RFP (request for proposal) in support of UHC growth initiatives.

Qualifications

• Undergraduate degree or equivalent experience of 7+ years.
• 7+ years of professional IT experience or equivalent related experience.
• 5+ years of professional management experience in a large, enterprise environment.
• 5+ years of Health care industry experience.
• 3+ years of professional experience in a large, enterprise environment.
• 3+ years Medicare/Medicaid experience.

Preferred Qualifications

• Advanced degree in computer science, engineering, or related field.
• 10+ years of professional IT experience or equivalent related experience.
• 7+ years of professional management experience in a large, enterprise environment.
• 5+ years of experience leading teams and/or managing workloads for IT team members.
• Experience designing/deploying AI-powered solutions or automations.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).