SharePoint Analyst Lead (Future Opportunity)

Position Overview The SharePoint Analyst Lead analyzes user needs to determine functional and cross‑functional requirements. They identify resources required for each task and lead the functional and analytical aspects of the SharePoint Online (SPO) environment within the DOD365‑J tenant. The role bridges the gap between business users, mission partners, and technical teams by optimizing collaboration solutions, ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The Analyst supports modernization and migration away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures solutions comply with DISA and DoD policies. They engage with customers, develop and maintain workflows, lists, and libraries, and drive user adoption of secure and efficient modern collaboration tools. This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance to work onsite full time. Responsibilities Analyze user and mission partner requirements to determine functional and cross‑functional SharePoint needs. Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment. Support migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform. Identify opportunities to leverage Microsoft’s low‑code/no‑code tools to replace legacy processes and reduce reliance on custom applications. Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer. Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned. Foster a culture of accountability, collaboration, and continuous improvement within the program team. Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month). Execute out‑of‑the‑box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation. Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly. Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs. Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure. Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base. Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher‑tier engineers when technical escalation is required. Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability. Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction. Participate in performance improvement initiatives, identifying functional or configuration‑related bottlenecks and recommending corrective actions. Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics. Remediate functional‑level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks). Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime. Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization. Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization. Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance. Act as the primary functional liaison between business users, technical engineering teams, and governance stakeholders. Required Skills, Qualifications, and Experience Education/Experience: BA/BS in a technical or managerial discipline. Citizenship and Clearance: US Citizenship is required. Must have and maintain a current DoD Secret clearance. Experience: 5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365‑J environment). Demonstrated experience supporting end‑users and mission partners with SharePoint configuration, Power Platform tools, and workflow development. Experience working in or supporting DoD environments preferred. Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates. Preferred Qualifications ITIL Foundation or equivalent process management certification desirable. IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification. Compensation $110,000 - $130,000 Benefits 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it. Performance Bonuses: Performance bonuses are awarded based on individual contributions and company‑wide results, aligning recognition with impact. 401(k) with Match: We match 3% of your contributions with immediate vesting. Financial Protection: Company‑paid life insurance up to $300 K and options for additional coverage for you and your dependents. Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs. Parental Leave: 15 days of fully paid leave for new parents. Military Differential Pay: We bridge the gap for employees on active duty. Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right. Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest. At AGE, you'll do work that matters, supported by a company that delivers for its people. #J-18808-Ljbffr Age Solutions