IT Systems Administrator, JMP

IT Systems Administrator

Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors. Visit vantagegroup.com to learn more.

The IT Systems Administrator will be responsible for supporting day-to-day IT operations at JFK Terminal 7, ensuring the stability and performance of key airport and corporate systems. This role serves as a liaison across internal teams and external partners, while delivering hands-on technical support and managing critical infrastructure.

Duties and Responsibilities

• Serve as the primary contact in providing support to internal company end users and stakeholders.
• Provide vendor support management, including vendor staffing, handling escalations, SLAs, and contract performance.
• Maintain strong working relationships with terminal tenants, airlines, contractors, and agency partners including the Port Authority, CISA, TSA & CBP.
• Lead and assist with IT projects, including implementation of new IT systems, systems upgrades, and infrastructure upgrades.
• Apply technical expertise to resolve complex problems, recommend alternatives, and clearly communicate solutions.
• Troubleshoot, analyze, resolve, and accurately document various technical problems and resolutions (i.e. software, hardware and company specific applications)
• Set up and maintenance of workstations (desktop and laptop), printers, and printing services.
• Provide Network/Application troubleshooting skills
• Supporting remote employees with remote access tools/VPN
• Provide support and administration for various IT systems, including Airport specific IT systems (e.g., CUPPS, CUSS, FIDS, BRS)
• Provide VoIP support, including airline and gate operations, announcement systems.
• Perform new user IT training and communication of IT policies and standards
• Maintaining hardware/software inventories and financial tools
• Other duties as required or assigned from time to time.

Primary Qualifications

• Bachelor's or associate degree in information technology, Computer Science, or a minimum of 5 years of relevant experience in the field.
• 5+ years of experience supporting IT infrastructure in operations-critical environments.
• Strong understanding of data and its role in driving operational effectiveness and informed decision-making.
• Preferred knowledge of cybersecurity concepts and industry frameworks, such as NIST and ISO.
• Preferred understanding of networking.
• Demonstrated experience leading and managing IT projects (e.g., system rollouts, migrations, infrastructure upgrades)
• Demonstrated ability to operate effectively in a matrix organization, engaging with diverse stakeholders including Port Authority, TSA, Airlines, and the Vantage Global Security team, to ensure alignment with security and operational objectives.
• Proven track record in vendor relationship management, encompassing contract negotiations, SLA monitoring, and performance optimization.
• Proven ability to thrive in high-pressure environments while managing multiple concurrent workstreams.
• Strong verbal and written communication skills, with a track record of effectively engaging stakeholders across all levels of an organization.
• Prior experience in a help desk or IT support role.
• IT administrator knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint administration.

About You

• A preference for working with an entrepreneurial, fast-paced team
• Demonstrated business acumen coupled with strategic, analytical and creative skills and advanced problem solving abilities
• Highly organized with demonstrated project and change management skills
• An ability to manage multiple projects, while staying on budget and delivering on time without compromising quality
• Strong verbal and written communication skills, and,
• A passion for learning

Primary Work Location: Terminal 7 - JFK Airport, NY

What We Offer

In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey. The salary range for this position is $81,500 - $105,000.