Account Manager

Overview Leads business to business customer solutions through sales, implementation and account management to support the achievement of enterprise strategies and targets. Collaborates with clinical and clinical support staff to generate referrals for VNS Health services. Ensures VNS Health programs meet the needs of referral sources. Works under general direction. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities. What You Will Do Builds new and expands current VNS Health relationships with business to business customers that results in win/win business growth opportunities and effectively cross-sells all VNS Health programs and services. Provides day-to-day account management support through continual contact with facility staff and/or physicians or physician office staff. Identifies opportunities and participates in strategy development of new and/or enhanced business opportunities designed to meet/exceed sales targets and support customer outcomes goals. Gains thorough understanding of client's business needs, objectives, and processes to provide value through deliverance of high-level process management and implementation of best practices Profiles referral sources and identifies key opportunities to partner with new and existing customers that meet the goals of both enterprises. Develops annual account plans; reviews account plans throughout the year to monitor progress against goal and the execution of account strategies. Updates plans as needed. Maintains ongoing contact with VNS Health leadership across all lines of business to ensure sales strategies are aligned with individual business growth targets. Prepares and delivers presentations for new and enhanced programs and services to facility staff and/or physicians or physician office staff, and oversees implementation activities linked to such programs/products. Collaborates with program subject matter experts for presentation, as appropriate. Partners with facility staff and/or physicians or physician office staff to address and problem-solve department/office issues. Incorporates sales model, account development sales training, and customer relationship management tools when planning for and meeting with assigned referral sources. Utilizes customer relationship management software for documentation of sales activities and analysis of customer utilization data to plan strategic account interactions. Manages and coordinates the implementation of clinical initiatives or pilot projects within assigned accounts. Participates in learning opportunities that develop and enhance product knowledge of VNS Health programs and services including account development meetings, sales training, shadowing, coaching, etc. Analyzes data and reports to identify trends in customer referral/admission patterns as well as potential growth opportunities within accounts. Makes recommendations based on analysis Keeps up to date on the latest health care, region, and channel issues and trends through networking, professional memberships, and select journal reading. Synthesizes trends and determines application and integration into account development strategies. Shares information with VNS Health leadership. Participates in communication huddles, coaching sessions, and giving/receiving feedback with Business Development leadership, Intake staff and peers. Participates in, and leads as appropriate, ongoing communication with central and regional intake teams. Participates in special projects and performs other duties as assigned. Qualifications Education Bachelor's Degree in Marketing, Business, Health Care Administration, Nursing or related discipline or equivalent work experience required Work Experience Minimum of three years of management, marketing or sales experience required, preferably in health care, nursing, social services, or related discipline required Ability to adapt to change and work in a team based environment required Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required Demonstrated ability to gain commitment, build rapport with others (facility staff, physicians, etc.) required Strong detail oriented and follow up skills required, as well as the ability to manage multiple priorities. Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing preferred Bilingual skills may be required, as determined by operational needs. Valid driver's license may be required, as determined by operational/regional needs. Pay Range USD $93,400.00 - USD $116,800.00 /Yr. About Us VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. #J-18808-Ljbffr