Bilingual Customer Service & Sales Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Profit sharing
• Vision insurance

Position Type: Full-Time / Part-Time
Compensation: Hourly pay + commission
Languages Required: English & Spanish (bilingual required)

About the Role

We are looking for a bilingual, customer-focused team member to support our growing auto glass installation business. This role is primarily inbound customer service and sales, with opportunities to earn additional commission through outbound sales for the right candidate.

You’ll be the first point of contact for our customers—answering calls, providing quotes, scheduling installations, and delivering a positive, professional experience every time.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently

• Provide pricing, product information, and service recommendations

• Schedule auto glass installations and repairs

• Communicate clearly in both English and Spanish

• Accurately enter customer and job details into our system

• Follow up with customers as needed to ensure satisfaction

• Assist with outbound sales calls (preferred, not required)

• Work closely with the operations and installation teams

Qualifications

• Fluent in English and Spanish (spoken and written)

• Strong communication and interpersonal skills

• Customer service or sales experience preferred

• Comfortable handling phone-based sales and service

• Reliable, organized, and detail-oriented

• Ability to multitask in a fast-paced environment

• Auto glass or automotive experience is a plus, but not required

Compensation & Benefits

• Competitive hourly wage

• Commission on sales

• Additional commission opportunities for outbound sales

• Growth opportunities within a stable, growing company

Dress Code

• Casual business attire required
  (Clean, professional, and customer-appropriate)

Why Join Us?

We’re a fast-growing auto glass installation business that values professionalism, teamwork, and customer satisfaction. If you’re bilingual, motivated, and enjoy helping customers while earning commission, we’d love to hear from you.