Remote Bilingual (Spanish) Customer Service Account Representative

Overview Employer Industry: Insurance Services Why consider this job opportunity: Opportunity for career advancement and growth within the organization Flexible remote work arrangement Supportive and collaborative work environment Commitment to diversity and inclusion within the workplace Comprehensive training provided for unlicensed candidates Competitive emphasis on personal accountability and professional excellence Responsibilities Answer 50+ inbound calls daily and maintain 2+ hours of daily talk time Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support Proactively identify retention risks and escalate issues to sales when appropriate Maintain precise records in CRM and internal systems while executing service workflows Communicate proactively with teammates and leadership regarding growth opportunities and updates Qualifications Minimum of ONE YEAR of relevant industry experience (preferably in insurance) Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred Exceptional customer-centric mindset with strong listening and communication skills Ability to demonstrate resilience and adaptability in high-pressure situations Strong problem-solving skills with attention to detail and process discipline Preferred Qualifications Experience with State Farm or similar insurance organizations Demonstrated ownership and accountability in previous roles Previous training or coaching experience in a customer service environment Familiarity with CRM systems and operational workflows Proven ability to contribute positively to team dynamics and culture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr