Outreach Specialist

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dynamic Outreach Specialist with a strong background in healthcare phone-based roles. The primary responsibilities include engaging with potential clients, making outbound calls, and working collaboratively with a team to achieve specified targets. The focus is on enrolling clients in care plans effectively and efficiently.

Key Responsibilities

• Make a minimum of 550 auto dialer calls per month for cold calling.
• Complete 850 tasks per month as a team.
• Ensure 90% quality assurance reviews.
• Achieve a 30% or higher conversion rate by enrolling clients in care plans.

Qualifications

• CM background preferred.
• Problem solver, quick on their feet.
• Team player open to changes.
• LPN background preferred.
• Carrier and Phlebotomy or MA backgrounds preferred.
• Willingness to be on the phones is a must.

Experience

• 3-5 years working in a healthcare phone-based role.

Skills

• Proficiency in healthcare-related communication and customer service.
• Ability to work collaboratively in a team environment.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and prohibits workplace harassment and discrimination of any kind. All employment decisions at Medix are based on business needs, job requirements, and individual qualifications. We encourage people of all backgrounds to apply.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient's residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.