Applications Specialist

Description The Applications Specialist is responsible for delivering a professional, high-quality member experience via phone and online channels in a fast-paced, high-volume environment. This role processes loan, deposit, and new membership applications accurately and efficiently while adhering to established policies and procedures. Major Responsibilities Interview members and non-members to identify financial needs and recommend appropriate loan and deposit products. Provide accurate information regarding loans, deposits, and membership products. Follow caller verification procedures consistently. Navigate multiple systems and software applications efficiently. Monitor loan and new membership queues to ensure timely processing of applications. Audit applications for accuracy and compliance with organizational policies and guidelines. Process loan disbursements using applicable systems (e.g., Symitar, Opening Act). Collect applicable taxes, fees, documents, and funds related to transactions. Demonstrate strong listening skills to identify opportunities to meet member needs and cross-sell products when appropriate. Model organizational values through professional and appropriate behaviors. Maintain adherence to attendance policies, remain adaptable to changing assignments, and support team objectives. Perform other duties as assigned. Requirements High school diploma or equivalent required. Minimum of 1–3 years of call center experience and/or 2–3 years of customer service experience in a service-oriented environment. Must obtain and maintain Registered Mortgage Loan Originator status (NMLS) within 120 days of hire, promotion, or transfer. Skills & Competencies Ability to thrive in a fast-paced, call center environment. Professional and positive communication skills, particularly over the phone. Knowledge of federal and state regulations related to consumer lending (e.g., Truth in Lending Act, FNMA, Freddie Mac, Dodd-Frank). Familiarity with mobile and online banking platforms. Strong attention to detail and accuracy in transaction processing. Solid mathematical and problem-solving skills. Proficiency in computer systems, internet applications, and Microsoft/Windows-based software. Ability to work collaboratively and contribute to team goals. Adaptability to changes in systems, processes, and organizational needs. Strong organizational and communication skills, including the ability to clearly convey complex information. Ability to apply sound judgment and decision-making in financial transactions. Commitment to delivering excellent member service and building trust. Dependable attendance and punctuality. Willingness to participate in ongoing training and professional development. Availability to work Monday through Friday with rotating Saturdays and flexible scheduling as needed. Maintain a professional appearance suitable for member interactions and external representation. Alignment with organizational values: happy, helpful, honest, humble, and driven. Building tomorrow starts with you! At Firstmark Credit Union, we’re working together with our members to build their tomorrow — and we do the same for our employees. From your first day, you’ll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities. Here, you’ll find more than a career — you’ll find purpose, belonging, and a community that cares. #J-18808-Ljbffr