Business Development Center Representative

Toyota of Scranton Service Team Position

Toyota of Scranton is growing!!! We are now hiring dynamic, service-oriented individuals. Our employees enjoy a culture of respect and integrity, and we provide a rewarding, respectful and energizing environment. It is an inclusive culture based on Honesty, Willingness to Help Others, Always Doing the Right Thing, Passion for Excellence, and Commitment to Customer, Team, and Community. Our employees are creative, anticipatory, and have a tremendous sense of urgency. We are looking for hard-working and dedicated individuals to join our Service Team. This position will require great communication skills and a want to learn. If you are ready to join an organization that values its customers and employees, we want to talk to you!

Our Core Values

Honesty: Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication.

Willingness to Help Others: Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow.

Always Does the Right Thing: Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in you or in the dealership.

Passion for Excellence: Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously.

Commitment to Customer, Team, and Community: We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you.

We Currently Offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Supplemental Insurances
• 401K with company match
• On the Job Training

Responsibilities

• Inbound and Outbound phone calls with intent to inform customers and schedule appointments for the service department.
• Internet Service Leads.
• Retention and Recall Campaigns.
• Re-Marketing Declined Operations.
• Toyota Care Plus Marketing.
• Pre-Write ROs.
• Daily set up for the ASMs.
• Print and review national service history.
• Toyota Express Maintenance Write-Up.
• Basic Warranty Assistance for Customer Concerns.
• Basic understanding of Mechanical Operations and Recall Campaigns.
• Assist the ASMs in updating customers throughout the day.
• Identify potential customers for sales opportunities.

Requirements

• High School diploma or equivalent required