Service Coordinator

Service Coordinator

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging. Responsibilities As a Service Coordinator, you will support Power Delivery, Transmission and Distribution operations. You will be the primary person responsible for assisting walk in customers. Training will include Customer Guarantees, Gatekeeping, Contracts, backup for other service coordinators, etc. Other responsibilities may include data entry, managing mail, payroll and other tasks as assigned. Will be trained to use specific Company applications as needed.

Requirements High School diploma or proof of GED equivalent. Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 45 WPM. Three years general office or two years Administrative Assistant experience. Two years Customer Service experience. Strong telephone and face-to-face communication skills. Must be detail oriented but with a demonstrated ability to multi-task. Proficiency in MS Word, EXCEL, Outlook and Windows 2000. Must possess strong problem-solving skills. Preferences Have three to five years experience in a Utility Field Operations environment Are familiar with CSS System as well as SAP Have two or more years experience as a Group or Administrative Assistant Service Coordinator Progression Program completion.

Benefits At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our Benefits include: Medical, dental, and vision insurance 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. Life insurance Additional voluntary benefits, including pet insurance Tuition Assistance Mass Transit Pass for employees in our Portland and Salt Lake City Offices. Work Life Balance: Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union) Paid short-term disability leave and long-term disability insurance Paid Parental Leave Paid Bereavement Leave Employee Assistance Program supporting mental and emotional wellbeing