Program Manager, Career Services at UC Clermont College

Current UC employees must apply internally via  SuccessFactors  

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UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Under the direction of the Director of Career Services, the Program Manager supports the daily operations and strategic initiatives of UC Clermont's Career Services Center. This position coordinates career programming, employer engagement activities, workforce development initiatives, communications, events, and operational functions that advance the college's commitment to career readiness and experiential learning.

Serving as a central connector between students, faculty, staff, employers, alumni, and community partners, the Program Manager helps students discover opportunities, access campus and community resources, engage in experiential learning, and prepare for meaningful careers. Working collaboratively across the college, this position builds relationships, supports employer partnerships, coordinates departmental operations, and enhances student engagement through high-quality programs, services, and outreach.

Essential Functions

Student Support & Career Readiness 

• Connect students with campus and community resources that support academic success, career readiness, experiential learning, basic needs, and personal well-being, while contributing to institutional efforts that promote student engagement, persistence, and degree completion. 
• Provide initial career coaching and guidance to students by assisting with career exploration, work-based learning opportunities, career readiness and employment resources, special programs, and referrals to career services staff and campus partners, as appropriate. 
• Maintain a working knowledge of Career Services programs, experiential learning opportunities, campus resources, and institutional processes to effectively assist students, make appropriate referrals, and support the implementation and ongoing maintenance of student career readiness portfolio tracking and assessment processes. 
• Work collaboratively with faculty, staff, campus partners, employers, alumni, and the Career Services team to coordinate programs, connect students with opportunities, and deliver high-quality services. 
• Maintain confidentiality of student records and other sensitive information in accordance with university policies and applicable regulations. 

Employer & Community Engagement 

• Support and strengthen existing relationships while building new relationships with employers, workforce organizations, community agencies, alumni, and regional partners to expand career-connected learning opportunities for students. 
• Coordinate employer engagement activities, including employer communications, recruiting logistics, campus visits, employer recognition initiatives, workforce development programming, and outreach that promotes employer involvement and career-connected learning opportunities for students. 

Additional Essential Functions

Programs, Events & Communications 

• Coordinate the planning and execution of Career Services Center programs and events, including career fairs, networking events, employer information sessions, workshops, and workforce development programming by managing event logistics, registration systems, scheduling, room reservations, event materials, day-of-event operations, and communications with students, employers, faculty, alumni, community partners, and event participants.
• Manage the Career Services Center's primary communication channels, including the departmental email account, phone line, social media platforms, and other digital communication tools, serving as the first point of contact for students, employers, faculty, alumni, and community partners while providing timely responses and appropriate referrals.
• Develop and distribute communications and marketing materials for Career Services programs, services, events, and employer engagement initiatives through social media, newsletters, promotional materials, website content, digital communications, and outreach efforts that increase awareness and participation. 

Operations & Administrative Support 

• Support the day-to-day operations of the Career Services Center by coordinating departmental calendars, scheduling, office logistics, operational workflows, and maintaining departmental procedures, documentation, and records while supporting continuous process improvement. 
• Coordinate departmental purchasing, purchasing transactions, budget tracking, financial documentation, inventory management, and ordering of office, program, and event supplies. 
• Coordinate administrative processes for student employees, including onboarding, scheduling, employment documentation, timekeeping, training, and day-to-day work direction. 
• Support the coordination of departmental meetings, special projects, and operational initiatives to ensure efficient delivery of Career Services programs and services. 

Data, Assessment & Reporting 

• Collect, maintain, verify, and prepare reports on student career readiness, experiential learning, employer engagement, and program participation data to support departmental assessment, strategic planning, and continuous improvement. 

Professional Responsibilities  

• Participate in professional development activities to remain current on career services, workforce development, student success, and higher education best practices.
• Perform other duties and special projects as assigned. This job description may be modified at any time.

Minimum Requirements

Knowledge 

Working knowledge of higher education, student support services, office operations, program coordination, and relationship building with internal and external stakeholders. General understanding of student development principles, including effective practices for coaching, supporting, and referring students within a higher education environment. Understanding of the needs of diverse student populations and familiarity with event planning, customer service, communications, and administrative support functions. Ability to maintain current knowledge of university policies, technology, and best practices that support career readiness, workforce development, student engagement, and operational excellence. 

Skills 

• Strong organizational and project coordination skills with the ability to manage multiple responsibilities, priorities, and deadlines simultaneously.
• Strong coaching, customer service, and active listening skills with the ability to effectively support students in achieving their academic and career goals. 
• Superb attention to detail and commitment to data accuracy.
• Exceptional written, verbal, and interpersonal communication skills, including the ability to communicate professionally and effectively by phone, email, and in person.
• Demonstrated ability to establish rapport and build productive relationships with students, faculty, staff, employers, alumni, and community partners. 
• Ability to coordinate events, programs, and operational activities with a high level of organization and follow-through.
• Strong problem-solving skills with the ability to adapt to changing priorities while maintaining a high level of organization and customer service. 
• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize student information systems, career management platforms, event registration systems, and other technologies that support career services operations. 
• Data management, reporting, and recordkeeping skills. 

Abilities 

• Ability to establish rapport with students, assess individual needs, provide appropriate guidance, and connect students with campus resources and career development opportunities. 
• Ability to build and maintain collaborative relationships with diverse stakeholders, including students, faculty, staff, employers, alumni, community organizations, and regional partners.
• Ability to work independently while effectively managing multiple responsibilities, prioritizing competing deadlines, and contributing within a collaborative team environment. 
• Ability to demonstrate initiative, exercise sound judgment, function as a self-starter, and identify opportunities to improve programs, services, and operational processes through creative and innovative thinking. 
• Ability to adapt to changing priorities, shifting workloads, and departmental needs while maintaining a high level of service. 
• Ability to communicate effectively and professionally with individuals from diverse backgrounds while providing exceptional customer service. 
• Ability to maintain confidentiality and appropriately handle sensitive information in accordance with university policies and applicable regulations. 

Required Education

Bachelor’s degree in Business, Education, Student Affairs, Communications, Workforce Development, Human Resources, Public Administration, or a related field.

Required Trainings/Certifications

One (1) year of experience in program coordination, event planning, employer engagement, administrative operations, workforce development, higher education, student services, or a related field

Required Experience

Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Additional Qualifications Considered

• Ideally, experience working within or strong institutional knowledge of the University of Cincinnati, including university systems, policies, resources, and collaborative processes.
• Experience working with college students, particularly at an open-access institution.
• Experience developing employer, community, or workforce partnerships. 
• Experience supporting student engagement, career readiness, advising, retention, or coordinated student support initiatives. 
• Experience utilizing career management systems such as Handshake, student information systems, or CRM platforms. 
• Experience managing budgets, purchasing processes, and financial documentation. 
• Experience supervising, training, or coordinating the work of student employees, interns, or part-time staff. 
• Experience coordinating events, workshops, outreach initiatives, or student engagement programming.
• Experience creating marketing materials, newsletters, social media content, and digital communications. 
• Experience collecting, maintaining, and reporting program, student, or operational data. 
• Experience providing customer service or front-line support in higher education, nonprofit, workforce development, or other customer-focused environments.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Application Process

For consideration, applicants must upload the following documents with their application:

• Cover letter

• Resume/Curriculum Vitae

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information: $58,000. Final pay rate will be determined based on candidate qualifications and experience.

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

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UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click for a list of acceptable documents.

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