Service Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Manager Full Time Columbus, OH, US Job Overview We are seeking a dedicated and experienced Automotive Service Manager to lead our service department. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves overseeing daily operations, managing a team of service technicians, and ensuring high-quality vehicle maintenance and repair services. The Automotive Service Manager will also be responsible for maintaining customer satisfaction and driving sales within the department. Responsibilities Supervise and manage the automotive service team, including service technicians and support staff. Ensure all vehicle maintenance and repair services are performed to the highest standards. Oversee service writing, including accurate documentation of customer requests and technician recommendations. Manage customer interactions to provide excellent customer service, addressing any concerns or questions promptly. Conduct auto estimating for repairs and maintenance, ensuring transparency in pricing for customers. Handle cash transactions and maintain accurate cash handling procedures within the service department. Monitor inventory levels of parts and supplies, placing orders as necessary to ensure availability. Implement training programs for staff to enhance skills in vehicle maintenance, air brake systems, and customer service. Analyze sales reports and performance metrics to identify areas for improvement and growth within the service department. Requirements Proven experience as an Automotive Service Manager Strong knowledge of vehicle maintenance practices, including air brake systems and auto estimating. Excellent customer service skills with the ability to communicate effectively with customers and team members. Proficiency in cash handling procedures and financial management within an automotive setting. Ability to lead a team effectively while fostering a positive work environment. Familiarity with service writing processes and software applications used in automotive repair shops. Strong organizational skills with attention to detail to ensure high-quality service delivery. A valid driver's license is required; additional certifications related to automotive services are a plus. Join our team as an Automotive Service Manager where you will play a crucial role in delivering outstanding automotive services while leading a talented team of professionals. We look forward to your application! #J-18808-Ljbffr