Remote Director, Injury Intake & Contact Center
Poulin | Willey Trial Lawyers
Poulin | Willey Trial Lawyers is seeking a high‑energy leader to oversee daily personal injury intake operations in a fully remote role across the United States. You will coach intake agents, team leads, and supervisors, driving improvements in response times, follow‑ups, and conversion rates.
You will analyze performance data using Litify or similar CRM tools, identify bottlenecks, and establish clear expectations and coaching processes.
#J-18808-LjbffrVacancy posted 10 hours ago
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