Remote Director, Intake & Contact Center Operations

Poulin | Willey Trial Lawyers

Poulin | Willey Trial Lawyers seeks a results-driven Director of Contact Center & Intake Operations to lead our intake team and optimize how inquiries convert to retained cases. This remote role targets professionals with a strong background in personal injury intake and high-volume environments.

The ideal candidate will coach agents, manage performance, and implement process improvements using Litify or similar CRM platforms to drive faster response times and better client experiences.

#J-18808-Ljbffr

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Remote Director, Intake & Contact Center Operations in Hampton, SC vacancy

Remote Director of Contact Center & Intake Ops
...Poulin | Willey Trial Lawyers is seeking a skilled leader to run its personal injury intake operations remotely across the United States. The role focuses on leading intake teams, improving lead response times, and boosting conversion to retainers. You will coach agents...
Remote work
Operations
Poulin | Willey Trial Lawyers
Spartanburg, SC
1 day ago
Remote Director, Injury Intake & Contact Center
...Poulin | Willey Trial Lawyers is seeking a high-energy leader to oversee daily personal injury intake operations in a fully remote role across the United States. You will coach intake agents, team leads, and supervisors, driving improvements in response times, follow-ups...
Remote work
Operations
Poulin | Willey Trial Lawyers
Charleston, WV
1 day ago
Director, Pricing & Monetization
$146k - $244k
Director, Pricing & MonetizationWe use necessary cookies... ...States - New Jersey - Remote: Full time: Posted... ...feedback, and omnichannel contact center management — enabling... ...multi-year vision and operating model for how the... ...Establish repeatable intake, prioritization, approval...
Remote work
Operations
Full time
Local area
Worldwide
Flexible hours
Sprinklr
New York, NY
6 days ago
Director of Intake
$150k - $175k
...Job Description Job Description Director of Intake Location: Englewood Cliffs, NJ Compensation... ...| Hybrid, 3 Days In-Office / 2 Days Remote Position Overview We are... ...of Intake to lead patient intake operations, improve referral conversion, and build...
Remote work
Operations
Full time
Work at office
Mai Placement
Englewood Cliffs, NJ
19 days ago
Talent Acquisition Manager
$60k - $88k
...recruiting for every US site and remote program. You’ll build and... ..., and work closely with Operations, HR, Training, and Workforce... ...high‑volume agent hiring, from intake and sourcing strategy... ...recruiting setting ~ BPO or contact center recruiting experience ~ Experience...
Remote work
Operations
Local area
GC Services Limited Partnership d/b/a InteLogix
Park City, UT
1 day ago
Director Talent Acquisition
...client is a leading global contact center and customer engagement solutions... ...We're looking for a Director of Talent Acquisition to lead... ...Tucson, AZ contact center, but remote work may be possible for the... ...site-based and work-at-home operations Lead high-volume hiring initiatives...
Remote work
Operations
Local area
Work from home
Haydon Global Recruitment
Austin, TX
2 days ago
Head of Contact Center & Intake Operations
...Poulin | Willey Trial Lawyers is seeking a Director of Contact Center & Intake Operations to lead a high-volume intake team, boost conversions, and optimize... ...into measurable improvements. This role is fully remote across the United States with Eastern Time alignment....
Remote work
Operations
Poulin | Willey Trial Lawyers
Richmond, VA
1 day ago
Remote Head of Intake & Contact Center Ops
...Poulin | Willey Trial Lawyers seeks a results-driven Director of Contact Center & Intake Operations to lead the intake team, improve conversion performance, and streamline how prospective client inquiries move through the process. The role is ideal for an experienced...
Remote work
Operations
Poulin | Willey Trial Lawyers
Ladson, Dorchester County, SC
1 day ago
Remote Director, Contact Center & Intake Operations
...Poulin | Willey Trial Lawyers is seeking a results-driven Director of Contact Center & Intake Operations to lead our intake team and improve conversion performance. This Remote role focuses on streamlining how prospective client inquiries move through the intake process...
Remote work
Operations
Poulin | Willey Trial Lawyers
Knoxville, TN
1 day ago
Director, Global Remote DME Resupply
...ACU-Serve Corp. is seeking a Director of DME Resupply Operations to provide strategic leadership for a 100% remote, high-volume DME resupply call center. The role drives revenue growth, optimizes... ...revenue cycle management from intake to order finalization in a fully...
Remote job
Operations
Jobleads-US
Idaho
3 days ago
Remote Director of Contact Center & Intake Operations
...Poulin | Willey Trial Lawyers seeks a results-driven Director of Contact Center & Intake Operations to lead our intake team and improve conversion performance... ...management, strong coaching, and hands-on leadership. Remote, full-time role with performance-based incentives and...
Remote work
Operations
Full time
Poulin | Willey Trial Lawyers
Charleston, SC
1 day ago
Remote Director, Contact Center & Intake Operations
...Lawyers is seeking an experienced Head of Personal Injury Intake to lead a busy contact center and intake team. You will coach agents, drive faster... .... This role targets hands-on leadership and measurable performance gains for a remote US operation. #J-18808-Ljbffr
Remote work
Operations
Poulin | Willey Trial Lawyers
Macon, GA
1 day ago
Remote Director, Contact Center & Intake Operations
...Poulin | Willey Trial Lawyers seeks a Director of Contact Center & Intake Operations to lead our intake team and optimize conversion performance. You will turn inquiries into retained cases, coach agents, and drive process improvements in a fast-paced PI law firm environment...
Remote work
Operations
Poulin | Willey Trial Lawyers
Wilmington, DE
1 day ago
Remote Director, Contact Center & Intake Operations
...Poulin | Willey Trial Lawyers is seeking a results-driven Director of Contact Center & Intake Operations to lead our intake team, improve conversion performance, and streamline how prospective client inquiries move through the intake process. This role emphasizes hands...
Remote work
Operations
Poulin | Willey Trial Lawyers
Columbia, SC
1 day ago
Remote Director of Contact Center & Intake Operations
...seeking a results-oriented leader to oversee daily personal injury intake operations. You will coach intake agents, team leads, and supervisors... ...CRMs to monitor performance is essential. This full-time, remote role offers incentive-based earnings and comprehensive benefits...
Remote work
Operations
Full time
Poulin | Willey Trial Lawyers
Tampa, FL
1 day ago
Remote Director of Telecommunication & Contact Center Innovation
$122k - $177k
Boston Medical Center seeks a Director of Telecommunications to lead the organization’s telecommunication... ...platforms like RingCentral and Avaya. This remote role focuses on enhancing clinical operations through strategic contact center development. The ideal candidate...
Remote job
Operations
Boston Medical Center
New York, NY
6 days ago
Talent Acquisition Partner
$81.2k - $121.8k
...Oncourse Home Solutions, also operated as American Water Resources,... ...Acquisition Partner supports the full Contact Center and Field Operations hiring... ...T-TH in office and M & F remote) is required. Position... ...hiring managers on requisition intake, candidate calibration, offer...
Remote work
Operations
Hourly pay
Temporary work
Work experience placement
Seasonal work
Work at office
Local area
Flexible hours
Shift work
AME1507ARCW
Naperville, IL
2 days ago
Senior Director, East Coast Contact Center & Transformation
First Tech Federal Credit Union is seeking a Senior Director to lead its East Coast contact center operation from Chelmsford, MA. You will own outcomes, drive... ...regulated environment. You’ll direct a ~450-person hybrid/remote team through a leadership-driven model,...
Remote work
Operations
First Tech Federal Credit Union
Chelmsford, MA
4 days ago
Associate Director, Medical Information
...Associate Director, Medical Information Medical Information is a critically important... .... As part of the Medical Information Contact Center (MICC) team, this position ensures client... ...and provide leadership regarding MICC operations, procedures, and client/project operations...
Remote work
Operations
Full time
Work at office
Local area
Home office
Flexible hours
EVERSANA Company
United States
4 days ago
Senior Director - Experience & Insight, Credit Card Customer Experience (Hybrid)
$229.7k - $262.1k
...Senior Director - Experience & Insight, Credit Card Customer Experience... ...One and outside vendor contact center agents. The group assists... ...our global Customer Channels Operations function. This pivotal role... ...experience leading teams in a remote environment At this time...
Remote work
Operations
Full time
Part time
H1b
Work at office
Local area
Jobleads-US
McLean, VA
3 days ago
Director of Intake
$200k
...visit . Position Overview The Director of Intake is the senior leader... ...performance, strategy, and operational success of our Intake Department... ...not limited to: Speed-to-lead Contact rate Qualification rate Consultation... ...experience managing a call center on a regional or national...
Operations
Work at office
Flexible hours
Omega Law Group, PC
West Hollywood, CA
2 days ago
Technical Program Manager
...in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program... ...programs.Must have experience managing geographically dispersed, remote teams.Demonstrated experience managing contract teams for...
Remote work
Operations
Contract work
Pantheon Data
Reston, VA
1 day ago
Director, CRM - Email, SMS & Retention Marketing
Location: Corporate Support Center, Delray Beach, FL Company Overview... ...is not a pure call-center operations role. Phone is one of several... ..., SMS, and ideally phone/contact-center channels at scale, and... ...services; experience managing remote teams. #J-18808-Ljbffr Now Optics
Remote work
Operations
Now Optics
Delray Beach, FL
5 days ago
Talent Acquisition Partner - Field Ops & Contact Center
...Acquisition Partner to support full-cycle recruiting for contact center and field operations. The role covers recruitment strategy, pipeline... ...a regular in-office hybrid model (T-TH in office; M & F remote). The position requires 4+ years in full-cycle recruiting...
Remote work
Operations
Work at office
Oncourse Home Solutions, LLC
Naperville, IL
2 days ago
Remote Deputy Chief Officer, Healthcare Operations
...Affairs, seeks a Deputy Chief Officer to lead the Clinical Contact Center Service Line. This remote U.S. role focuses on strategic planning, budgeting,... .... Reporting to senior leadership, you will oversee operations, compliance, and resource #J-18808-Ljbffr Veterans Health...
Remote job
Operations
Veterans Health Administration
New York, NY
4 days ago
Director of Contact Center & Intake Operation
$75k
...What You'll Do Lead and oversee daily contact center and personal injury intake operations. Manage, coach, and develop intake agents, team leads, and... ...including base salary and incentives Location: Fully Remote – United States Schedule: Full-Time | Eastern...
Remote work
Operations
Full time
Flexible hours
Poulin | Willey Trial Lawyers
Spartanburg, SC
1 day ago
Leave Benefits Coordinator
$25 - $27.4 per hour
...business relationships with our clients operating in support of the client’s work... ...employees. Location: This position is fully remote. Required Experience: A minimum of 2... ...to benefits communication inbox and/or contact center while meeting HIPAA and quality...
Remote work
Operations
Hourly pay
Work experience placement
Immediate start
Lockton
Madison, MS
1 day ago
Associate Director, Global Medical Information
$177k - $221k
...Medical Information team as an Associate Director of Medical Information. This role... ...content, support of Medical Information contact center operations and scientific congresses. The ideal candidate... ...readiness preferred. #LI-VN1 #LI-Remote The base pay salary range for this...
Remote work
Operations
Full time
Local area
Worldwide
Revolution Medicines, Inc.
New York, NY
3 days ago
People Lead, Contact Center
...measurable impact on their day-to-day operations. As a People Lead in... ...experience managing call center teams in a fast-paced environment... ...service excellence. Contact Center Operations - Oversee day... ...experience leading both onsite and remote teams in a hybrid work...
Remote work
Operations
Full time
Work at office
3 days per week
Global Payments
Jeffersonville, IN
4 days ago
Senior Technical Account Manager
...closely with customers to understand their contact center environments, resolve complex... ...improve processes, customer experience, operational efficiency, and overall team performance... ...working from the office and three days of remote work each week. Naturally, office days...
Remote work
Operations
Work at office
Flexible hours
NICE Actimize
United States
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Director, Intake & Contact Center Operations. Be the first to apply!