Application Support Engineer - Salesforce

Tasks:

• Manage user access, roles, and permissions across applications
• Support onboarding, audits, and security settings
• Provide day-to-day user support, guidance, and basic training
• Assist during key business periods (e.g., month-end, campaigns)
• Support application maintenance, upgrades, and releases
• Perform testing and coordinate UAT with business teams
• Stay aware of system updates and communicate impacts
• Maintain documentation, knowledge base, and support procedures
• Track issues, fixes, and improvements
• Support data quality, reporting, and system integrations
• Monitor data flows and troubleshoot issues between systems
• Identify recurring issues and suggest improvements
• Contribute to process optimization and automation initiatives
• Support governance, compliance, and security processes
• Follow change management and audit requirements
• Act as a bridge between business users, IT teams, and vendors
• Track incidents, manage tickets, and communicate updates clearly
• Strong application support / operations experience
• User-focused mindset with good problem-solving skills
• Understanding of access management, data flows, and integrations
• Ability to handle incidents, prioritize, and stay organized
• Clear communication with both technical and business stakeholders
• Familiarity with SaaS environments and basic IT governance

Requirements:

• Must have
• Salesforce Administration Certification (ADM-201)
• Salesforce Advanced Administrator (ADM-211)
• Hands-on experience supporting Salesforce Sales Cloud and Service Cloud environments
• Strong understanding of Salesforce configuration, security, and data management
• Experience with SaaS enterprise applications and integrations (APIs, data flows)
• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITIL-aligned support processes
• Strong communication skills, with ability to translate technical issues to business users
• Excellent stakeholder management skills
• Ability to work cross-functionally and influence stakeholders at all levels
• Good to have
• Experience with Microsoft Dynamics
• Salesforce Platform Developer I or II
• Jira Cloud Administrator
• Jira Cloud Essentials
• Bachelors degree in IT, Computer Science, or equivalent professional experience

Benefits:

• Hybrid working
• Private Healthcare
• Travel Insurance on work related travel
• Cafeteria