Case Manager Specialist

Case Manager (Specialist)

The Case Manager (Specialist) provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Duties and responsibilities include:

• Conducting comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
• Providing service linkages and support systems to ensure identified needs are met.
• Coordinating individualized planning with clients to meet short- and long-term needs.
• Coordinating case conferences with residents, consulting with service team, monitoring progress of clients on case plan, assisting clients to meet the agreed upon goals.
• Acting as advocate for client before judicial, community, social service, and administrative bodies as needed.
• Facilitating support groups and client participation as appropriate, documenting and charting group education sessions clearly and concisely.

Essential ability acknowledgement:

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Essential duties:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals.
• Coaching and Social Support – accompany participants to activities and services, facilitate group education sessions.
• Coordinate Care and Case Management of assigned case load as part of team, connecting participants to appropriate services.
• Advocacy for participants before other agencies/community settings.
• Capacity Building – motivating participant progress.
• Outreach and Engagement – Meet participants and bring into programs.
• Other duties as required and may be subject to change.

Mandated Reporter:

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Requirements:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Education:

• Associate's Degree in Social Work or related field or a combination of education and relevant experience (Two years' total).
• Completion of VOALA Case Management training within 6 months of hire.

Experience:

• Minimum 1-year general experience in case management or similar social services role.

Preferred Qualifications:

• Counseling Certification.
• 2 years of experience working with target population.
• HMIS navigation.