Administrative Assistant - Insurance Agency

Job Description

Job Description

Do you enjoy helping people, organizing details, and making sure nothing falls through the cracks? Join our growing Farmers Insurance agency and play an active role in supporting our customers and sales team.

No insurance experience required. We provide paid training so you can learn the business, build your skills, and work toward greater responsibility and earning potential.

We’ll Help You Get Licensed

You do not need an insurance license to start. A Property & Casualty license is required after the probationary period , with agency training and assistance provided to guide you through the process.

Compensation:

Earning opportunities include Hourly pay + performance bonuses and commission splits, subject to applicable licensing requirements.

Responsibilities

• Help customers over the phone: Answer incoming calls, find out what callers need, answer questions within your role, and connect them with the right team member.
• Help prepare insurance quotes: Enter customer details into our software and assist licensed sales staff with organizing information, preparing price estimates, and putting together coverage options.
• Keep schedules organized: Book appointments and follow-up calls, helping customers and our sales team stay connected.
• Follow up on missing information: Track outstanding items and help collect the details our team needs to move customer requests forward.
• Keep records accurate: Update customer information, document conversations, and maintain organized records so the team can easily find what they need.
• Support daily office operations: Shift between calls, computer work, and administrative tasks while keeping an eye on accuracy and deadlines.

Requirements

• Friendly, dependable, organized, and willing to learn.
• Clear communication skills and a professional phone manner.
• Comfortable handling customer concerns, rejection, and difficult conversations.
• Able to manage multiple tasks across different computer screens and programs.
• Typing speed of at least 40 words per minute with strong accuracy.
• Reliable transportation and availability for the in-office schedule
• At least 18 years old, able to successfully complete a background check, and eligible for the required insurance license.
• Call center or high-volume phone experience is a plus.
• Bilingual candidates are encouraged to apply.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Retirement Plan
• Life Insurance
• Dental Insurance
• Vision Insurance
• Career Growth Opportunities
• Licensing Assistance