IT Support Analyst

Our Client is seeking an experienced IT Support Analyst to provide dedicated technical support for a local warehouse environment. This individual will serve as the primary on-site technology resource for approximately 40-50 warehouse employees, supporting roughly 60 thin clients, 100 handheld scanners, printers, mobile devices, conference room technologies, and various peripheral equipment. The ideal candidate

is highly independent, reliable, customer-focused, and committed to providing exceptional technical support while maintaining detailed documentation and device inventory records. This role requires occasional travel of up to 25% to manufacturing plants for installations and on-site support activities.

Responsibilities:

• Provide technical support and troubleshooting for end-user devices, including personal computers, laptops, thin clients, mobile devices, tablets, and related peripherals.

• Perform device setup, imaging, configuration, deployment, and refresh activities for new hires and existing employees.

• Support Windows environments and mobile device platforms, including iOS and Android devices.

• Troubleshoot hardware and software issues and ensure timely resolution.

• Diagnose and resolve hardware issues involving computers, laptops, scanners, printers, mobile devices, and other warehouse technology equipment.

• Coordinate hardware replacements, upgrades, and repairs as needed.

• Maintain optimal performance of all supported devices and peripherals.

• Install, configure, troubleshoot, and maintain printers, scanners, multifunction devices, and handheld scanning equipment.

• Monitor device performance and proactively address operational issues to minimize downtime.

• Support warehouse operations through reliable printing and scanning solutions.

• Support conference room technologies including video conferencing systems, displays, speakerphones, microphones, and audio equipment.

• Troubleshoot Microsoft Teams, Zoom, WebEx, and other collaboration platforms.

• Support mobile device deployment, enrollment, security, application management, and troubleshooting.

• Assist users with device configuration and best practices.

• Utilize remote support tools and ticketing systems to effectively manage incidents and service requests.

• Escalate complex issues when necessary while maintaining ownership through resolution.

• Build strong relationships with warehouse personnel and business stakeholders.

Qualifications

• 3+ years of experience in End User Support, Help Desk, Desktop Support, or a related technical support role.

• Strong knowledge of Windows operating systems and mobile device management platforms (iOS and Android).

• Experience with printer and scanner installation, configuration, troubleshooting, and maintenance.

• Knowledge of conference room technologies and video conferencing platforms including Microsoft Teams, Zoom, and WebEx.

• Experience with device imaging, deployment, and configuration management tools.

• Understanding of Active Directory, Group Policy, and enterprise software deployment processes.

• Proficiency with remote support tools and ticketing systems.

• Strong customer service orientation with exceptional interpersonal and communication skills.

• Ability to work independently in a warehouse environment with minimal supervision.

• Ability to travel up to 25% to manufacturing facilities for on-site support and installation activities.

Job Type & Location

This is a Contract to Hire position based out of Walnut, CA.

Pay and Benefits

The pay range for this position is $23.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.