Senior IT Support Technician
$29.1 - $36 per hourQuinn CO
Senior IT Support Technician - City Of Industry
Quinn Company is seeking a Senior IT Support Technician to provide advanced technical support across our organization. This role supports a modern Microsoft environment and plays a key role in improving IT operations, enhancing user experience, and driving efficiency through technology and automation.
This is a hands-on, customer-facing role requiring strong troubleshooting skills, technical expertise, and the ability to work independently.
Wages: Starting wage for the Senior IT Support Technician will depend on experience and education. $29.10 - $36.00
Key Responsibilities
- Support endpoint management using Microsoft Intune and Windows Autopilot
- Provide advanced support for hardware, software, and network-related issues across multiple locations
- Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems
- Manage users and devices in a hybrid Active Directory / Microsoft 365 environment
- Analyze data and system logs to identify issues and trends; generate reports for leadership
- Assist with application deployment, scripting (PowerShell/batch), and automation efforts
- Support and triage IT tickets, providing Tier III level support when needed
- Maintain documentation, SOPs, and knowledge base articles
- Partner with leadership to identify recurring issues and improve workflows
- Serve as an IT point of contact at assigned locations and provide onsite support as needed
- Participate in IT infrastructure and network-related projects
- AI knowledge and experience
Additional Requirements
- Must be open to travel (approximately 20–30%), including occasional overnight travel
- Ability to work independently with minimal supervision
Preferred
- Microsoft certifications (e.g., MD-102, MS-900, AZ-900) or equivalent experience
- Bachelor's degree in Information Technology or related field
Physical Requirements
- Ability to lift up to 50 lbs. occasionally
- Ability to sit, stand, walk, and perform physical activities as needed in support roles
Join a team that values innovation, teamwork, and customer service while working with cutting-edge Microsoft technologies. At Quinn, you'll play a vital role in supporting operations across multiple locations and helping drive continuous improvement in IT services.
Apply today to join a team focused on innovation, service, and continuous improvement.
Qualifications:
- 4+ years of related IT support experience
- 3+ years of Microsoft Intune
- 3+ years of Windows Autopilot
- The person must be able to effectively handle and support escalations
- Strong Microsoft environment knowledge (M365, AD, Intune)
- Strong troubleshooting and communication skills
- College or university program certificate; or four years related experience/training; or equivalent combination of education and experience
Quinn is an Equal Opportunity Employer M/F/V/DV
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