Branch Manager

Overview At Valley Bank, we believe in people's growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we have been the Bank that clients from every industry turn to for expertise, strategies, and advice—building trust that fuels goals. Valley is a relationship bank built for growth, with over $60 billion in assets, 3,800 experts, and more than 200 branches and commercial banking offices across the US. We aim to help associates turn their passions and strengths into assets to propel their ambitions and build their professional legacy. The Branch Manager II is responsible for the overall day-to-day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer-focused culture, and ensures the delivery of exceptional service and advisory consultation as needed to existing business banking clients in collaboration with Business Banker while continuing to grow Small Business and Consumer deposit relationships. This leader sets the direction for the branch, creates an engaged culture, and ensures exceptional service delivery to all clients within a commercial-oriented branch location. Expected Work Hours 40 hours a week Job Description Responsibilities include but are not limited to: Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. Ensures exceptional service delivery to all clients within a consumer-oriented branch. Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce. Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. Leads and encourages identification, escalation, and resolution of potential risks. Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement. Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships. Requirements Required Skills: Note: converted to allowed formatting Ability to prioritize, organize, delegate, and execute. Must have excellent verbal, written and interpersonal communication skills. Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues. An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud. Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers. Required Experience: High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills. Full-time/Part-time Full-time FLSA Exempt Location(s) Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Pay Range: $73,700.00 - $125,800.00 / year Pay Transparency We comply with pay transparency requirements where applicable by law. Salaries are determined based on qualifications and experience. Employee Polygraph Protection Act Right to Work/E-Verify Family and Medical Leave Act Employer Privacy Policy Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic. If you are a person with a disability and need a reasonable accommodation to search or apply for a career opportunity, please call View phone number on click.appcast.io, option 2, for assistance with an alternate method of access. A response to your accommodation request may take up to two business days. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service #J-18808-Ljbffr