Senior Manager - Fan Strategy & Operations

SoundCloud empowers artists, tastemakers and fans to connect and share through music. Founded in 2007, SoundCloud is a creator-first platform helping artists build and grow their careers by providing them with the most advanced tools, services, and resources. With over 4x the music catalog of every other major streaming platform, spanning 40+ million artists across 190+ countries, SoundCloud is where emerging artists find their sound, hidden gems are discovered, and music culture is shaped in real time. Our Fan Business is how we turn connection into a sustainable, growing enterprise: through subscriptions that unlock the full SoundCloud experience and an advertising business that supports free access at scale. We’re looking for a Senior Manager, Strategy & Operations to join the Fan Business. This role will be pivotal in shaping the strategic direction of the business through data & insights, and ensuring efficient execution of key initiatives in close partnership with cross-functional teams. This role will report to the General Manager of the Fan Business: part strategic advisor, part operator, and part project manager. You will directly influence both strategy and execution for P&Ls, collaborating closely with Product, Engineering, Data, Marketing, Legal, Licensing, and Finance, and work alongside senior leadership to drive company priorities. This is an exciting opportunity for someone who thrives in a fast-paced, high-visibility environment to contribute to the growth and evolution of one of the most influential platforms in the music ecosystem. Key Responsibilities: Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews across the Fan P&L Conduct analyses on churn, retention, pricing, LTV/CAC, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy Help build a unified Fan strategy that addresses the interdependencies between the Subscriptions and Ads businesses (e.g. free-tier monetization, ad load vs. subscription conversion trade-offs) Monitor industry trends, market conditions, and the competitive landscape to guide strategy Partner with Finance, Legal, Licensing, and Data on forecasting, reporting, and business-case modeling Own cross-functional initiatives end-to-end — scoping, planning, execution, measurement — with Product, Engineering, Marketing, Legal, and Finance Drive priority workstreams independently (e.g. international market expansion and licensing, pricing tests, promotional strategy) Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives Organize and run monthly and weekly business reviews (MBR, WMR), establish operating cadences and rituals, and ensure accountability by tracking progress, anticipating risks, and escalating blockers Build scalable systems, processes, and reporting to help the business run more effectively Create and maintain dashboards and frameworks for monitoring performance across Subs and Ads Collaborate with cross-functional teams to ensure alignment on metrics, reporting, and operating objectives Act as a thought partner and sounding board to the GM on priorities and decisions Prepare materials for executive leadership and board reviews Experience and Background: 6+ years of experience in consulting, growth, strategy, or a similar analytical role with significant exposure to leading cross-functional initiatives Proven experience in strategy work and driving projects that align multiple stakeholders to deliver results Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating effectively with stakeholders Strong analytical skills; comfort with financial models, dashboards, and turning data into actionable insights Excellent communication and storytelling skills; can synthesize complexity for executives and cross-functional teams Demonstrated ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously Highly organized, detail-oriented, and proactive; thrives in a fast-paced, ambiguous environment with a high ownership builder’s mindset: eager to create structure and process where none exists A deep understanding of the digital music Fan/consumer landscape (e.g., monetization tools, distribution models, creator economics, and competitive platforms) is highly preferred The salary range for this role is $130,000 - $160,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below! About us: We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London) We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities Benefits: Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources Robust 401k program Employee Equity Plan Generous professional development allowance Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit! Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children Various snacks, goodies, and 2 free lunches weekly when at the office Diversity, Equity and Inclusion at SoundCloud SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status. At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.