Account Manager

Account Manager

The Account Manager serves as the primary point of contact for customer relationships, ensuring strong communication, alignment, and service execution. This role partners across the organization to support customer needs, drive growth, and improve performance in quality, delivery, and profitability.

Key Responsibilities

• Manage assigned customer accounts, ensuring clear communication, alignment of expectations, and overall satisfaction
• Develop and execute pricing strategies, monitor margins, and recommend improvements based on market conditions and performance
• Lead quote activities, including RFQs, follow-up, and coordination to secure new business and meet sales goals
• Analyze account performance (profitability, on-time delivery, quality) and recommend improvements to enhance results
• Maintain competitive and customer insights to support business growth and long-term strategy development
• Collaborate cross-functionally to ensure customer requirements are understood and executed across production and operations

Qualifications

• Background in sales, account management, or customer-focused roles within a manufacturing environment
• Strong understanding of pricing, quoting, and customer profitability drivers
• Ability to read and interpret engineering drawings and blueprints
• Experience with extrusion, fabrication, coatings, or similar industrial processes preferred
• Working knowledge of Lean principles and continuous improvement concepts
• Strong communication, negotiation, and relationship-building skills

Work Environment

• Office-based with collaboration across departments
• Occasional travel to customer locations

What We Offer

• Medical, Dental and Vision Insurance with options to fit your needs
• Short-Term and Long-Term Disability Insurance
• Company Paid Employee Life Insurance
• Additional Employee, Spouse and Child Life Insurance options
• Optional Accident, Indemnity, and Critical Illness Insurance
• Pharmacy Benefit Management
• Prescription Drug Benefits
• 401(k) Retirement Savings Plan with Employer Match
• Paid Time Off
• 8 Paid Holidays per year
• Health Savings Plans (HSA, FSA and Dependent Flexible Spending Accounts)
• Tuition Assistance
• Wellness Programs - including onsite Healthcare Clinics and Gyms
• Free Physical Therapy
• Apprenticeship Programs
• On-Site Cookouts and Celebrations
• And more!

Your hands – on talent deserves a workplace that appreciates it.

THE FINE PRINT

All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.