Sr. Digital Product Owner Associate (Sales Enablement))

Description

. Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options

• Annual employer HSA contribution

• 401(k) matching and immediate vesting

• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance

• No-cost health and wellbeing programs, including a gym benefit

• Six weeks of paid parental leave

• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Sr. Digital Product Owner Associate supports the execution of product initiatives by helping translate business needs into clear user stories, acceptance criteria, and process documentation. This role works closely with business partners, delivery teams, and senior product leaders to maintain the product backlog, clarify requirements, support Agile ceremonies including product demos to stakeholders, to help ensure solutions meet business needs and quality expectations. This role contributes to testing, release readiness, and continuous improvement efforts while developing product knowledge and supporting the delivery of customer and dealer-focused enhancements.

What You Will Do

1. Backlog Support & Requirements Documentation

• Partner with business stakeholders and senior product team members to gather requirements and document business needs.

• Draft user stories, acceptance criteria, process flows, and supporting artifacts for review and refinement.

• Maintain backlog items to ensure requirements are organized, understandable, and ready for development activities.

• Support backlog prioritization by collecting input on business value, dependencies, risks, and timing.

• Help ensure requirements align with applicable business processes, controls, and quality standards

2. Stakeholder Coordination & Agile Team Support

• Work with cross-functional teams including business, technology, operations, QA, and compliance to support delivery efforts.

• Participate in Agile ceremonies such as backlog refinement, sprint planning, standups, reviews, and retrospectives.

• Support regular stakeholder reviews/demos, gather feedback, and incorporate insights into roadmap/backlog decisions.

• Provide timely clarification on requirements, business rules, and expected outcomes to support development and testing.

• Document stakeholder feedback, open questions, and decisions, and escalate issues as needed to senior product leadership.

• Support alignment across teams by tracking action items, dependencies, and follow-ups throughout the delivery lifecycle.

3. Testing, Release & Continuous Improvement Support

• Support test planning and user acceptance testing by validating requirements, preparing test scenarios, and documenting results.

• Assist with release readiness activities including documentation updates, communications, training support, and issue tracking.

• Monitor production feedback, defects, and enhancement requests, and help translate findings into backlog updates.

• Track basic delivery and product performance metrics and prepare status updates for leadership and stakeholders.

• Identify opportunities to improve processes, documentation quality, and team efficiency within the product delivery lifecycle.

4. Cross-Functional Collaboration & Delivery Coordination

• Partner with internal teams such as UX, data, architecture, security, and support to gather information and coordinate delivery needs.

• Track cross-team dependencies, risks, and issues and communicate status to the appropriate stakeholders.

• Support coordination with external vendors or partners by documenting requirements, timelines, and outstanding action items.

• Contribute to smooth execution by maintaining organized documentation and following through on assigned deliverables and product support activities.

5. Product Performance & Insights

• Define and track KPIs and success metrics.

• Use data and user feedback to inform decisions and continuous improvement.

Qualifications

What You Will Bring

• Minimum 4-6 years related experience in product ownership, product management, business analysis, digital product delivery, or a related business or technology role with exposure to customer-facing, dealer-facing, and/or back-office operations.

• Experience working in Agile or hybrid delivery environments with involvement in backlog management, requirements gathering, user story development, and cross-functional coordination.

• Experience supporting implementation, testing, release activities, or process improvement initiatives is preferred.

• Automotive or financial services industry experience is a plus.

• Experience with dealer, sales enablement, servicing, or commercial portals is a plus.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

• SAFe Agile and/or Six Sigma certification a plus.

• Salesforce certifications are a plus.

• Ability to work effectively both independently and within a team in a fast-paced environment, with strong initiative, accountability, and attention to detail.

• Working knowledge of Agile principles, product development lifecycle concepts, backlog management, user story writing, and acceptance criteria documentation.

• Ability to gather, analyze, and document business and user requirements clearly and accurately to support product delivery.

• Strong organizational and time management skills, with the ability to manage multiple tasks, priorities, and deadlines simultaneously.

• Effective verbal and written communication skills, with the ability to collaborate with business stakeholders, technical teams, and cross-functional partners.

• Ability to participate in Agile ceremonies, clarify requirements, track action items, and support delivery team alignment throughout the product lifecycle.

• Working knowledge of CRM systems, business process management, digital workflows, and process automation concepts.

• Ability to support testing and release activities, including preparing test scenarios, validating outcomes, documenting defects, and tracking follow-up items.

• Analytical and problem-solving skills with the ability to identify issues, evaluate options, and recommend practical solutions.

• Familiarity with customer journeys, user needs, process mapping, and data-informed decision-making is preferred.

• Understanding of system integrations, technical dependencies, and digital platform concepts is a plus.

• Ability to build productive working relationships, receive feedback, adapt to changing priorities, and contribute to continuous improvement efforts.

• Proficiency in Microsoft Office tools such as PowerPoint, Visio, Excel, and Word; familiarity with Agile, requirements, or project tracking tools is a plus.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io .