Front Desk/Receptionist - Brookhaven

Studio AdvisorPart Time or Full Time • Atlanta, GA [Midtown Location]BODYROK offers high intensity, low impact workouts that will tone, define and sculpt your body and mind in just 45 minutes. BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts to join the team. At BODYROK, we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people. The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you'll generate revenue by developing relationships with prospective, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to deliver the BODYROK Service Promise: contribute to running a clean, friendly, and well-maintained studio and execute the team member basics of being on time and complying with the dress code. This is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete—no limits, no thresholds: just unlimited commissions.Responsibilities:SalesGenerate new business via in-person and email interactions; Connect with existing and potential members to identify sales opportunities that align with their needsPromote specials such as member promotions, class pack deals, and the referral programSuccessfully attain personal sales revenue targetsReconcile and report all incoming and outgoing transitionsPromote and sell merchandiseCustomer ServiceProvide the highest level of customer service possible when communicating and interacting with guestsEnsure proper check-in procedures are followed; Greet all incoming members and guests, thank guests for coming as they exitTour potential members through the studio and introduce guests to the facility, equipment, services, and amenitiesMonitor incoming emails / chats and provide timely and accurate responses to inquiriesHandle member service issues such as: change of address, electronic funds setup or change, and questions regarding billing and paymentsFollow up with members that have enrolled to ensure we are exceeding expectationsOperationsKeep a clean and orderly studio by maintaining common areas, bathrooms, changing rooms, towels/laundry, and trashPerform hourly bathroom and studio checks; Perform daily deep cleans of studioKeep the front desk area and entryway clutter-free, orderly and cleanUpdate Supply Request Log and Maintenance Log (depending on the issue)Qualifications:1-2 years of customer service or sales experience preferred; Fitness or retail a plus1-2 years of MindBody software experience preferredCompetitive drive to succeed in commission sales and performance-based cultureExcellent customer service skills and ability to keep calm under pressureKnowledge of sales practices and techniquesBasic computer skillsStrong communication skills in both oral and writtenFriendly, warm, compassionate, and welcoming personality; Easy to talk to and comfortable around new peopleIndependent self-starter with the ability to initiate tasks and perform duties without direction/micromanagementReliable and hardworking, with an excellent ability to multitaskTeam player with a positive, can-do attitudeStrong organization skills and detail-orientedComfortable operating in a fast paced, dynamic work environmentCertifications / Educational Requirements:High School Diploma or GED requiredPhysical Requirements:In this role you will occasionally sit, stand, walk, kneel, and reach with hands and armsAbility to lift and move up to 25 lbsWork Environment:While performing the duties of this job, you will be regularly exposed to moving mechanical partsThe noise level in the studio environment is loudMust be comfortable interacting with people and making them feel welcomeBenefits:Flexible working scheduleFree drop-in classes, discounted membership, and other class / retail perksOpportunities for growth as part of the Atlanta BODYROK teamThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Compensation: $15.00 per hourBODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!