Epic Willow Inpatient Analyst
INTERACTION 24 LLC
Job Title: Certified Epic Willow Anlayst Work Type: 100% remote Work Duration: 1 Year Contract
TOP HARD SKILLS • Must have Epic Willow Certification • Epic Willow Inpatient Build & Configuration (4+ years) • Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years) • Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES • Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy) • Offshore Team Coordination Experience • Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS • Missing active, current Epic Willow Inpatient certification. • Less than 4 years of experience in Epic application management.
POSITION OVERVIEW We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a dynamic healthcare environment. The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES • Act as the primary subject matter expert (SME) for Epic Willow Inpatient application workflows and configurations. • Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs. • Monitor and manage error queues, label and printer issues, and pharmacy automation interfaces. • Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID mapping, and perform root cause analysis on application issues. • Build and maintain inpatient pharmacy configurations within the Epic EHR environment, including medication order sets, formulary setup, dose checking rules, NDC billing builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage medication loads (Medispan), and support medication build activities (IV mixtures, compounding, and repackaging). • Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations, nurses, and physicians) and coordinate activities across Accenture, software vendors, and offshore support teams. • Maintain comprehensive system documentation (workflows, build specifications, testing protocols) and ensure compliance with HIPAA, data governance, and medication safety standards.
ADDITIONAL DESIRED SKILLS • Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy) • Offshore Team Coordination Experience • Healthcare IT Consulting or Large Health System Background • Pharmacy automation integration (dispensing cabinets, robot interfaces)
This is a remote position.
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