Client Operations Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Client Operations Coordinator Full Time Hackensack, NJ, US 10 days ago Requisition ID: 1037 Salary Range: $25.00 to $29.00 hourly Location: Guardian HQ South Hackensack, New Jersey Reports to Director of Client Operations Guardian operates with a client-first, execution-driven model built on clear ownership, disciplined handoffs, and operational rigor. Our clients trust Guardian with sensitive time-critical and technically complex work, including data erasure, data center decommissioning, and large‑scale IT asset disposition projects. That trust depends on precision coordination, responsive communication, and disciplined follow‑through across every phase of execution. What You Will Do Coordinate Complex ITAD Projects Plan and coordinate data erasure, data center decommissioning, and other advanced ITAD services. Confirm scope timelines, staffing requirements, travel needs, and dependencies before work begins. Partner With Field Support and Technicians Work directly with Field Support and field technicians to ensure alignment and clarity on readiness. Confirm technician assignments, travel plans, access requirements, equipment needs, and job sequencing. Manage Project Communication Serve as a central point of coordination for internal stakeholders and select client communications. Provide clear updates, manage changes, and escape risks before they impact delivery. Track Progress and Resolve Issues Monitor active projects for timing gaps, documentation issues, or execution risk. Resolve what is within scope and accelerate issues quickly when intervention is required. Support Documentation and Closeout Ensure chain‑of‑custody records, certificates of data destruction, asset inventories, and project documentation are complete, accurate, and submitted on time. Prepare projects for clean closeout and billing. Maintain System Accuracy Keep ERP, CRM, and project tracking tools accurate and current. Complex projects fail when data is wrong. Your role prevents that. What You Will Not Be Doing Managing employees or contractors Negotiating pricing contracts or scope Redesigning company‑wide processes Owning strategic account relationships Why You’ll Love Working Here Health & Dental Benefits Company‑Paid Life, Disability & AD&D Insurance PTO 401(k) with Company Match Career Development & Training – we invest in your growth! Be the face of Guardian Data, delivering exceptional service to clients Exposure to advanced ITAD services and high‑trust client work A role with real responsibility and visible impact Who You Are A Structured and Detail‑Focused Coordinator You are comfortable managing complex moving parts and do not lose control when timelines tighten or variables change. A Calm and Direct Communicator You communicate clearly with technicians, leaders, and clients. You surface issues early and do not hide problems. An Operator Who Thrives on Accountability You understand that execution quality matters and that small misses compound quickly in high‑risk environments. What You Bring Experience coordinating projects in operations, logistics, field services, or technical environments Comfort working with field teams’ schedules and travel coordination Strong written and verbal communication skills Ability to manage multiple active projects simultaneously Willingness to travel up to 25% as project needs require Bonus exposure to IT services, data center environments or data handling workflows Schedule and Compensation Full‑time role based out of Guardian HQ, Monday through Friday standard business hours with flexibility based on project needs. Salary range $25-$29 per hour, based on experience. #J-18808-Ljbffr Guardian Data Destruction