Restaurant General Manager

Job Description

Job Description

Restaurant General Manager

Location: Staten Island, NY

We are seeking an experienced and hands-on Restaurant General Manager to lead daily operations of a high-volume restaurant in Staten Island. This individual will be responsible for driving operational excellence, developing a strong management team, delivering an exceptional guest experience, and ensuring the restaurant consistently meets financial and performance goals.

Key Responsibilities

• Oversee all front-of-house and back-of-house restaurant operations, ensuring smooth and efficient daily service.
• Lead, coach, and develop managers and hourly team members to build a strong, accountable team.
• Maintain high standards for food quality, service, cleanliness, safety, and overall guest experience.
• Manage staffing, scheduling, labor costs, inventory, ordering, and operational expenses.
• Analyze sales, labor, food cost, and other financial metrics to maximize profitability.
• Take ownership of the restaurant’s P&L and implement action plans to achieve financial targets.
• Recruit, train, onboard, and retain top-performing employees and managers.
• Create a positive, professional, and team-oriented work environment.
• Handle guest concerns and ensure prompt and effective resolution of service issues.
• Ensure compliance with all health, safety, sanitation, and company standards.
• Conduct regular meetings, training sessions, and performance reviews with the management team.
• Maintain strong communication between the kitchen and front-of-house teams.
• Lead by example with a visible, hands-on management style.
• Support local marketing, community engagement, and initiatives designed to increase sales and guest loyalty.

Qualifications

• 3+ years of experience as a Restaurant General Manager or senior restaurant manager.
• Strong background in full-service, high-volume, or upscale restaurant operations preferred.
• Proven ability to lead and develop a large team.
• Strong understanding of P&L management, labor control, food cost, and inventory.
• Excellent communication, organization, and problem-solving skills.
• Ability to remain calm and effective in a fast-paced environment.
• Strong guest-service mindset with a commitment to hospitality excellence.
• Must be comfortable working a flexible schedule, including evenings, weekends, and holidays as needed.

What We’re Looking For

The ideal candidate is a hands-on restaurant leader who understands that successful operations start with a strong team. You should be confident managing both people and numbers, comfortable being on the floor during busy service, and passionate about creating an exceptional experience for both guests and employees.

This is an excellent opportunity for a motivated restaurant professional looking to take ownership of a successful operation and make a meaningful impact.