Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

OVERVIEW:
The Customer Care Representative is the face of the agency and the front line of the Retention Team. They are responsible for providing World-Class service in handling the daily needs of existing customers by being proactive problem solvers and educators.

THE BOTTOM LINE:
The Customer Care Representative keeps the whole ship afloat by engaging with our existing customers to provide World-Class service. We define World-Class service as “going the extra mile”, doing the inconvenient and unexpected things that put a smile on someone’s face, and taking pains to make every interaction personal in a way the customer can recognize and remember.

To grow as a business, we must protect and care for the ones who have put their trust in us. This is how we maintain positive public opinion and word-of-mouth and reduce policy lapses and cancellations. The Customer Care Representative’s role is to turn any customer interaction into a positive experience, support current agency focus or promotions, and assist in daily business operations.

Most people see insurance as something they “have to have” and think all companies and policies are the same. We must provide a personalized, World-Class experience to differentiate ourselves and earn the right to educate our customers on how to manage the risks of everyday life, recover from the unexpected, and realize their dreams.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

AREAS OF ACCOUNTABILITY:

• Maintain a high level of activity – we work in a fast-paced industry in a team-oriented environment. Accomplishing all tasks in the time given supports the overall success of each team member and the agency as a whole.
• Achieve your goals – office goals are set to be achievable when activity levels are met. Helping you achieve YOUR personal goals (financial, professional, family goals, etc.) is our mission at Team Endres State Farm.
• Provide a World-Class Experience – the Customer Care Representative is the face of the agency and is responsible for creating a positive and personal experience for every customer, every time.
• Commit to continuous learning – State Farm offers a wide and ever-growing range of products and services, and frequently provides new tools or improvements to existing tools to succeed in our mission. We must always remain experts on our systems and processes to provide professional service experiences every time.
• Improve the culture – insurance is a high-pressure industry. You are responsible for doing your part to add to the team culture with a positive and cooperative attitude.

IDEAL CHARACTERISTICS:

• Optimistic
• Kind
• Collaborative
• Deadline-Motivated
• Smart