Content Operations Analyst

Role Description

As a Content Operations Analyst, you will help keep Storyteller’s platform, support workflows, and high-volume sports content accurate, reliable, and trusted. You will sit between content operations, support, product, and client-facing teams. Your work will include:

• Live content checks
• Issue triage
• Application support
• Client/internal updates
• Evidence gathering
• Escalation
• Handovers
• Process improvement

This is not a passive ticket-taking role. We are looking for operators who can combine reliability with judgment:

• Spot patterns
• Investigate carefully
• Use AI and tools intelligently
• Communicate clearly
• Help improve the operating system over time

Your responsibilities will include:

• Run content operations and support workflows during live sports events and other high-volume publishing periods
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, brand consistency, and basic platform behaviour
• Triage incoming support and content issues
• Reproduce and document application or workflow issues clearly
• Distinguish between content issues, configuration issues, user/workflow issues, and likely product bugs
• Spot, describe, and escalate issues clearly before they become client or user problems
• Maintain clear handovers, incident notes, support updates, QA records, and follow-up actions across time zones
• Work with content, operations, product, engineering, and client-facing teammates to fix issues quickly and prevent repeats
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability
• Improve checklists, playbooks, templates, support workflows, and lightweight automations as you learn what breaks in practice

Qualifications

• Strong application support, product support, content operations, QA, live operations, or support operations instincts
• Exceptional attention to detail
• High agency: proactive in identifying issues
• First-principles troubleshooting
• Clear written English
• Strong judgment under pressure
• Outcome ownership
• Curiosity about systems
• Comfort using AI and tools
• Reliability and follow-through
• Standards: commitment to quality
• Interest in sport, media, digital content, SaaS, live operations, or customer-facing product support

Requirements

• Experience in application support, product support, technical support, customer support operations, content QA, live operations, editorial, proofreading, moderation, or digital publishing
• Exposure to SaaS, sports, media production, CMS tools, publishing workflows, mobile/web apps, or client-facing support
• Experience using tools such as Jira, Zendesk, Intercom, Linear, CMS platforms, spreadsheets, dashboards, browser dev tools, SQL, APIs, or log/search tools
• Examples of improving a checklist, workflow, support process, QA process, runbook, template, or lightweight automation
• Experience working in a fast-paced operating environment

Benefits

• Up to 20,000 USD per year on a full-time contractor contract
• Fully remote working
• Exciting high growth product, relied on by leading global brands, particularly within sports
• Working with the latest hardware, tech stack, AI tools, and product workflows
• This role follows a rotating shift pattern, including evenings and weekends, depending on live events

Recruitment Process

• Initial short conversation to explain the role and answer your questions
• Practical take-home task with sensible use of AI
• Final interview with the team to discuss your task and judgment calls