Customer Service Representative - Call Center

Customer Service Representative - Call CenterWeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL call center. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence.This is a great opportunity to join our growing company.Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission! Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!As a Customer Service Representative, you will:Deliver world-class customer serviceCommunicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and proceduresUse sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needsProvide timely feedback to management regarding service failures or customer concernsWork a varied schedule consisting of day, evening, night, weekend, and holiday hoursPerform other duties as assignedQualifications:At least 3-5 years of experience in a telephone-based customer service environmentBe fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and emailPossess listening skills to fully comprehend customer needsBasic computer skills, requiredType 50 WPM, preferredAbility to multi-task in a fast-paced, team-oriented environmentRegularly work on a computer and focus on a screen or monitorPossess excellent typing, spelling, and grammar skillsHave great attendance and punctualityBe an excellent performer; deliver high-quality results consistentlyDemonstrate a high level of professionalism and a positive attitudeBe authorized to work in the United StatesWhy you'll love working at WeatherTech Direct:WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance401(k) with employer matchingPaid vacation, holidays, and personal time WeatherTech