Contract Specialist

Role Description: An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. The Contract Specialist role is a skilled, experienced, and independent role focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments. This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance with revenue & company policy. Responsibilities Provide Quote-to-Cash support and guidance to Account Executives (AEs) and Renewal Managers to help execute Sales/Renewal transactions. Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Revenue Recognition, Legal, and other internal resources as appropriate. Answer and advise on process & policy questions and effectively communicate requirements to AEs. Assist Sales Team in quoting or creating contracts/orders when required. Partner with internal Pricing, Revenue Recognition, Collections, and Legal teams on deal execution as well as advise on negotiations and any customer satisfaction issues. Assist AEs in addressing customer satisfaction inquiries related to contracts/invoices and product issues through account research and feedback. Work with Sales and Collections to assist with deconstruction and resolution of complex billing issues. Assist with onboarding of new team members. Apply knowledge, skills and judgment to make difficult decisions and resolve issues. Possess strong level of Salesforce application expertise. Actively participate in new process development and process improvement projects, as well as other ad hoc projects. Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues, making recommendations, and providing guidance. Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work‑arounds based on analysis. Share best practices with and provide cross training for peers, team members, and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base. Perform calculations as required, related to contract replacement comparisons, credits, and restructures. Ensure all approval requests have been properly documented in accordance with Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA. Qualifications Bachelor's degree or equivalent combination of education and experience. 2+ years customer order management, sales operations, or sales/customer support experience. Contract structuring and commission calculation experience. Excellent interpersonal skills; ability to articulate verbally and written; willingness to appropriately debate difficult issues. Ability to think quickly and demonstrate initiative in fast‑paced environments. Demonstrated participation in process improvement initiatives and/or project management experience. Ability to excel in a fast‑growing, fast‑paced environment delivering accuracy while managing deadlines; adaptability is imperative. Strong attention to detail and ability to clearly articulate case resolutions and actions required by Account Executives. Proficiency with Microsoft Office suite. Salesforce CRM experience is a plus. Ability to work independently. Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution. Experience or familiarity with revenue recognition concepts (preferred). Benefits Salesforce offers a variety of benefits to help you live well including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Equal Opportunity Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and create a workplace that is inclusive and free from discrimination. Workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. #J-18808-Ljbffr