Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2021, and today our team includes five members working together in a relaxed, supportive environment. Before becoming an agent, I spent time in the oil industry, which helped shape my work ethic and appreciation for strong teamwork and accountability.

I attended Texas A&M and am married with two daughters who keep life busy outside the office. Family is important to me, and that perspective carries into how I run the agency. I believe people do their best work when they feel trusted, supported, and given the space to succeed.

Our office culture is laid back, positive, and fun. Im not a micromanager, and I trust my team to take ownership of their roles. If youre someone who needs constant supervision, this likely isnt the right fitbut if youre self-motivated, dependable, and enjoy working in a supportive environment, youll do very well here.

For our team, we offer PTO, sick leave, a stipend toward life insurance, and licensing reimbursement. If youre looking for a place where you can work independently, be part of a friendly team, and build a long-term career, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Cleveland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.