Fulfillment Coordinator

Job Description

Job Description

Job Title: Fulfillment Coordinator
Job Description

We are looking for a Fulfillment Coordinator to accurately input customer orders into our ERP system, ensuring all details are current and correct. You will respond to customer inquiries regarding their orders, resolving them promptly. This role involves creating and maintaining sales and work orders, coordinating inventory, managing parts shortages, and aligning cross-functionally. You will track shipments and communicate updates proactively, monitor key performance indicators for order accuracy, troubleshoot discrepancies, and participate in continuous process improvement initiatives.

Responsibilities

• Accurately input customer orders into ERP, ensuring all information is correct and up to date.
• Respond to inquiries from customers regarding their orders and ensure timely resolution.
• Create and maintain sales orders and work orders.
• Coordinate inventory, manage parts shortages, and align cross-functionally.
• Track shipments and PODs, and communicate updates proactively to functional owners.
• Monitor key performance indicators for order accuracy.
• Troubleshoot order discrepancies, delayed shipments, or damaged goods, and communicate updates proactively to stakeholders.
• Participate in continuous process improvement initiatives for maximum efficiency in the order entry process.
• Perform other related duties as assigned.

• Proficiency in Order Management Systems (OMS) and Customer Relationship Management (CRM) software.
• Strong Microsoft Excel skills.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving capabilities.
• Excellent verbal and written communication skills.

• Typically 2-4+ years of experience in order fulfillment, supply chain, logistics, or a related administrative role.

The work environment is fast-paced with a culture built around ownership and ambition. We encourage bold thinking and innovation, fostering a team-first mindset with shared success. Employees gain visibility and responsibility early in their careers. The position follows a Monday-Thursday 4x10 shift from 7 am to 6 pm with a one-hour lunch break.

Job Type & Location

This is a Contract to Hire position based out of Hanover, MD.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hanover,MD.

This position is anticipated to close on Jun 16, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.